Terianch
3.0In general, despite these incidences, the overall stay of the hotel was ok. We received an upgrade in check-in and lunch
Am besten gefallenProperty clean, somewhat cosy. Breakfast superb.
VerbesserungswürdigThe welcome. Gentleman wearing a hat did not greet us or even bother to help us with our car upon arrival. He also spoke no English and simply beckoned to us go move our car. A Second Gentleman of Indian descent asked us how he could help and we told him we were arriving as guest of the hotel. He then unloaded our car and assisted us very efficiently and friendly. The gentleman in the hat also broke our car key. The key fell from his person and instead of being honest, he simply told us that he had trouble to access the car. The reception team, were lovely. Check in was delayed because we arrived early. Since our room was paid in full prior to arrival, we were asked for a credit card only for incidentals. We provided one and a prepayment was made for €100. Unfortunately the hotel’s reservation system had an „error“ and our credit card was double charged for the entire stay twice. The monies we arranged for our travel is now blocked as a result, the bank explained that despite the hotel’s release the double booking would be held for fifteen days.