Ryansa
5.0Fair , i would try another hotel next visit
Am besten gefallenthe location is great, the garden is fantastic, and the lobby is nice and quiet
VerbesserungswürdigHonestly, my experience didn't meet my expectations Starting with check-in, I was accommodated in a different room than the one I had booked. I booked a garden view, but you gave me a room in Al Jazeerah Tower. When I talked to the shift manager, he kept arguing with me about my booking and completely denied that you even have a garden view option (he told me you only have Nile view and standard rooms). I kept telling him that I paid extra money for the upgrade to a garden view. After about an hour of debating, and just as I was going to file an official complaint, he gave me my room Then I faced another bad experience regarding room service and housekeeping. They took a long time to respond to my requests (average wait time of 30 minutes), and they were far from professional