KeithLinCharlotteCharlotte, North Carolina
10.0Book it!
Liked mostWe were in need of a hotel for a hotel in Hong Kong and I noted that Upper House was featured at number 10 on the list of ‘The World’s 50 Best Hotels’. Having lived in Hong Kong and stayed at many of its wonderful hotels over the years, I thought it was time to try something new. My expectations were high and I am happy to say those expectations were more than met. We loved the Upper House from the minute we stepped out of the car at 10pm, were surrounded by staff and then whisked up to our room for check in. Within minutes, we were the 41st floor, sitting on the sofa of our ‘Upper Suite’. The Upper Suite was gorgeous and the views were wonderful. The bathroom of the Upper Suite is amazing, but the showstopper here is the service and attention to detail. Allow me to explain...
Following my booking, the guest services team reached out to ask about the purpose of our trip. I explained that my friend and I had been traveling through Asia and that this was the last stop before heading home. I also mentioned that my friend was turning 60 in a matter of days. So, fast forward… when we opened the door to our suite, we were immediately greeted with birthday balloons and streamers. 10 minutes later… a cake and champagne arrived. Needless to say, this was an incredibly kind gesture and very well appreciated. Over our three day stay, staff were quick to recognize us and mention a ‘happy birthday’ to my friend. I have had hotels do nice things in the past, but this went straight to the top of the list.
Back to the room, it was very comfortable. The Upper Suite has a separate living area with dining table and mini bar as well as a large bedroom, wardrobe and bathroom. While entire suite is beautiful, the standout feature is the bathroom, which features large picture windows and a stand alone tub. Simply beautiful. The shower has both a rain head and a hand held shower with strong water pressure - I loved taking a shower here! Add in the soft towels, robes and Bamford toiletries and the package is complete. Finally, the bed, down pillows, down comforter and soft sheets were all great and felt like home.
Upper House says that they want a residential feel to their hotels. From my perspective, the rooms are spacious and beautiful and they have easily achieved that. In addition, the Upper House has a great location with easy access to the best of Hong Kong’s shopping, restaurants and transportation - walking into Central is a breeze. But from my perspective, what really sets the Upper House apart is its superb staff and attention to detail. After this, I truly can’t imagine staying anywhere else in HK.
Upper house 5 stars
Liked mostUpper house is amazing. Probably one of the best hotels I've stayed at. Much better value than the St Regis in HK and the rooms are larger. Nice gym and amenities and service is absolutely top notch.
Travel403317Tampa, Florida
10.0Upper house is 5 stars! Superb!
Liked mostOutstanding customer service and accommodations. The studio room was huge and offered a full panoramic glass view. Gorgeous layout and details. Perfect in every way. They
Effortlessly Stylish
Liked mostI stayed at the Upper House for a total of 5 days. It is a very refined hotel. Rooms are spacious and it reeks of quiet luxury. The service is outstanding, rooms are comfortable and the location is easy. I would stay there again and thoroughly recommend it if you like understated style.
thorstenlehmannMunich, Upper Bavaria, Bavaria
10.0A perfect Experience.
Liked mostIt was a perfect stay. This Hotel is outstanding. I would wish there are more Hotels like this in the World. Unfortunately not. So, if you have the possibility to come to HK, stay at the Upper House. It‘s perfect.
The Epitome of Quiet Luxury
Liked mostUH HK was our home away from our own. Thanks to Edward and his attentive team - the ability to meld meticulous attention to detail with discreet personal touches and restraint, is pure poetry in service and hospitality. The epitome of quiet luxury, it is no coincidence that this gem is consistently awarded one of the top 10 hotels in the world. We look forward to coming HOME to stay again soon.
Voyager796195Makati, Metro Manila, Luzon
10.0Home away from home
Liked mostUpper House just keeps getting better every time we visit. The service excellence of the team namely Edward Tang (DIrector of Guest Services), Sharon Lee, Sharon Lo, Leo Chan and everyone else who always exceeds our needs beyond expectations. We always cannot wait to go back and plan another visit. You would want to spend a few more days longer to just revel in the hotel! Thank you and more power to Upper House Team!
paulcG1839DNEl Paso, Texas
10.0Amazing Service and Stay in Hong Kong
Liked mostOur stay at the Upper House Hong Kong was simply spectacular! The room itself was stunning, spacious, and extremely comfortable. The views of the skyline and harbor were even more amazing. The thing that impressed me the most, however, was the impeccable service we received from the team at the Upper House. They seemed to anticipate our every need and always went "above and beyond" to make sure that our time there was special. A huge shout out to Sharon in particular, who provided us with valuable information and pampered us with local products based on our specific interests. i would highly recommend staying at the Upper House Hong Kong! We are anxiously looking forward to our next adventure there in the near future.
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