Conflict with Iran
Liked mostWe stayed here for 7 nights during the conflict with Iran . We were only supposed to catch a connecting flight at Dubai airport when the troubles broke out and we were taken here.. We had an apartment which was massive and staff came to service it each day . All out food was included everyday , free of charge paid for by Emirates and UAE government. The staff were caring and kind during this difficult times .The hotel was full to capacity so lots of people to look after. Which wasn’t a problem for the staff . We cannot thank all the staff enough for their care , outstanding service and compassion. Would stay here again for sure .
Nice hotel with a very nice staff
Liked mostI stayed there for almost a year and i can say that
The Location is good but not the best during the season (little crowded)
The Atmosphere is so nice, cozy and convenient for long stays with a helpful staff (especially Imane) she’s so helpful, friendly and helped me a-lot in every situation.
Rooms are very nice
Totally recommended
13ndrewKuala Lumpur, Wilayah Persekutuan
10.0Very comfortable stay with Great service
Liked mostI had a wonderful stay at Vintage Grand.
The hotel was spotless and well maintained. I really appreciated the peaceful atmosphere.
The food was great throughout my stay and e everything tasted fresh and delicious.
I would like to specially mention Sushila, the housekeeping assistant, She was very helpful and friendly and was always attentive in keeping the room neat and tidy and was consistently helpful.
tsitsiv2021Harare Province
2.0Terrible.
Liked mostTerrible.
-poor service
-not very attentive staff
-all day dining restaurant not very “all day”
-could not assist a stranded guest during the night
-dirty rooms
-moldy shower
-dirty bath tub
If you are only going to need a bed to sleep in book here. Otherwise for comfort n cleanliness, try elsewhere.
Arrived from day errands around 5pm and found room uncleaned.
785shabirgDurban, KwaZulu-Natal
4.0Marriott hotel but not Marriott service
Liked mostCheck in to the apartment hotel was a mission, only one computer working and staff overwhelmed. Took over 25 minutes with me doing an online check in.
Platinum Elite not recognised and you will get NO benefits. No breakfast no points. No recognition!!!
Day 2 came back to my room, no towels, no water and tea replenishment. Had to call and wait 30 minutes. Service is extremely slow and is a hit and miss.
Marriott seems to take on old underperforming hotels and managers them, this will not work as we are expecting Marriott service level but the mentality of staff is not there. Just an awful experience.
Rooms smelly and road noise and construction noise is clearly heard in rooms.
Spoke to the duty manager Ahmed, no real solution came tru, as the other room offered was small and stinky.
Please get your act together. We spent over 50 +
nights in a brand not to be treated like this.
GoPlaces19492074302Mumbai, Maharashtra
8.0Good hospitality
Liked mostMy stay at this hotel was excellent. The room was neat, hygienic, and very comfortable. The staff were friendly specially Pratima, she is so polite and friendly.professional, and always ready to help. Food quality was very good, and service was quick. Overall, it was a pleasant experience and I would surely choose this hotel again.”
Good value stay outside central Dubai
Liked mostThe hotel sits well outside central Dubai, roughly 25 to 30 km from the city and around 6 to 8 km from the Jumeirah area. The property is split into two connected buildings. One houses the main hotel and the other serviced apartments. We stayed in the apartment block but had to walk across to the hotel for breakfast and other meals.
The apartment itself was spacious and comfortable, with very effective air conditioning and plenty of room to move around. An extra bed we had requested in advance had been missed initially. It did arrive later after a wait of about two hours, but it was old, unstable and on wheels, which was disappointing for a relatively new Marriott affiliated property.
The apartment building lobby felt dated, closer to something from the 1990s, with small retail outlets selling miscellaneous items displayed on utilitarian metal shelving. By contrast, the hotel lobby was modern. Unfortunately, the first thing we noticed there was cleaning equipment left in plain sight near the toilet entrance on the mezzanine, which did not create a good first impression.
Room service was effectively nonexistent. Simple requests such as extra towels or general questions required multiple calls and some patience before reaching the right department.
One clear positive is the complimentary shuttle service to various locations, which is very useful given the hotel’s location. These need to be booked in advance.
Breakfast was served in a large dining area with a broad selection. Western items such as eggs, breads, croissants and toast were done well. Indian options were less consistent. Idlis were undercooked and parathas lacked authenticity. Overall, breakfast was still satisfactory.
Staff were a highlight throughout our stay. The restaurant manager appeared tireless, the egg station cook became more cheerful as the room filled up, the entrance staff remembered us each morning and reception staff were efficient and welcoming.
All things considered, this is a solid and reasonably priced option if you are comfortable staying outside central Dubai.
Best Receptionists in the world
Liked most⭐⭐⭐⭐⭐
Truly the best receptionist team in Dubai at Grand Vintage Hotel Dubai!
A huge thank you to Imane, Salma, Ali, and Khadija for the outstanding service and warm hospitality. From the moment you walk in, they welcome you with genuine smiles, professionalism, and a positive attitude that instantly makes you feel comfortable and valued.
They are always helpful, well-organised, and ready to assist with anything you need. Their dedication and friendly approach truly reflect the high standards of the hotel.
Highly recommended – this team sets a perfect example of what excellent customer service should be 👏
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