JW Marriott Cancun Resort & Spa

Name: JW Marriott Cancun Resort & Spa
Address: Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, Cancún, MX
Rating: 9.1

9.1

Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone · Cancún, MX

Check-in 15:00–23:00Check-out 12:00Estacionamiento privado gratuito está disponible en el lugar (no es necesaria una reserva).

Sobre el alojamiento

Exclusivo Oasis de Lujo Frente al Mar

Spa Exclusivo Inspirado en la Cultura Maya: Sumérgete en una experiencia de revitalización espiritual en el spa exclusivo, donde se ofrecen una variedad de tratamientos de lujo para una relajación total.

Elegantes Habitaciones con Vistas Impresionantes: Disfruta de comodidades lujosas que incluyen televisores LCD de pantalla plana y ropa de cama de lujo mientras contemplas las impresionantes vistas de las playas de arena blanca de Cancún y las brillantes aguas del Caribe.

Balcones Frente al Mar para una Relajación Serena: Descansa en tu balcón privado con vistas a las aguas turquesas, un lugar perfecto para disfrutar de la belleza de la costa de Cancún.

Reserva tu estancia en JW Marriott Cancun Resort & Spa para disfrutar de unas vacaciones en la playa verdaderamente rejuvenecedoras y lujosas. No te pierdas ningún detalle, son importantes.

Las fotos

Servicios

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace

A tener en cuenta

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. Conexión a internet diaria y mejorada para un máximo de 10 dispositivos. Aperitivos gratuitos (2 unidades por estancia). Servicio de planchado gratuito para 2 prendas al día. Café normal o descafeinado gratuito en la tienda (2 por estancia). Barras exfoliantes gratuitas (2 unidades por estancia). Uso de la pista de tenis durante 1 hora al día (requiere reserva). Clase de fitness diaria para 2 personas en la terraza de la piscina (consultar el horario en la cabaña de las toallas). Clases de baile semanales para 2 personas por estancia (requiere reserva). Guacamole durante 1 hora diaria para todos los huéspedes en el bar del vestíbulo. Cata de vinos para 2 personas por estancia (requiere reserva). Bebida Don Reyes gratuita en La 16 Speakeasy para 2 personas por estancia. El valor estimado de estas ventajas incluidas en el suplemento del complejo es de 195 USD. En este refugio de lujo, creemos en hacer algo más que una estancia, creando recuerdos inolvidables. Descubra las actividades seleccionadas que le hemos preparado en el siguiente enlace: https://events.marriott.com/cunjw-jw-marriott-cancun-resort-and-spa/events A deposit may be required at the property.

Política de niños y camas adicionales: Se admiten niños de cualquier edad. Los niños de hasta 2 años se alojan de forma gratuita utilizando una cuna disponible. Los niños de hasta 11 años se alojan de forma gratuita utilizando una cama existente. Los niños de hasta 11 años se alojan de forma gratuita utilizando una cama extra disponible. Cualquier tipo de cama extra o cuna para niños debe solicitarse y necesita ser confirmada por la administración.
Mascotas: No se admiten mascotas.
Estacionamiento: Estacionamiento privado gratuito está disponible en el lugar (no es necesaria una reserva).
Internet: La conexión WiFi está disponible en las áreas públicas y es gratuita.
Grupos: Al reservar más de 9 habitaciones, pueden aplicar políticas diferentes y suplementos adicionales.

Opiniones de los huéspedes

9.1624 opiniones

R3338BHeriks

4.0

Heavy construction work. Avoid this resort.

Lo más valoradoThis hotel is undergoing a substantial renovation starting July 2026. Not sure when it ends. The hotel does not inform customers about this, so you only find out when you arrive. This negative surprise was a big topic among many of the guests when we were there. The main entrance and lobby are closed by plastic covers, and drilling noise makes it difficult to talk - even with the front desk staff - while the work is going on. We had significant noise around our rooms and workers with all kind of tools were everywhere aroubnd the resort. Walkways are closed and so is one of the restaurants. Several elevators are inoperative, leading to very long waiting times ans riding times. The hotels does not offer any relevant compensation, so be prepared to pay full price for a massively disturbing experience.

J4365WYkarenk

10.0

Beautiful week at the JW Marriott

Lo más valoradoBeautiful week at the JW Marriott with family! Despite all of the “beautification” in process, we had a wonderful time on our annual vacation. The best is that the pool area is not being renovated, so you can enjoy your vacation with all of the pool staff, like Manuel and the other waiters. The breakfast staff was wonderful, along with the bellman. Thank you for taking good care of our little family this week!

Lindsey7228Tampa, Florida

10.0

The Perfect Getaway

Lo más valoradoWe had a short but sweet stay at the JW Cancun. We had major flight delays and unfortunately missed our first day of our trip, however, the JW (specifically Angel) went above and beyond to help make up for that lost day of our trip and we couldn’t be more grateful. We did Club 91 which I 10/10 recommend. Eduardo from Club 91 was an absolute gem to see everyday. He couldn’t be a better human, he brightened our day every time we interacted with him! Same with chef Luis in Club 91. They brought us so much joy on our little vacay there! The service was top notch. The food was excellent. We can’t wait to return to the JW Cancun! Thank you for everything.

Natashaus

10.0

638richtSaratoga Springs, Saratoga County, New York

10.0

Paradise in Cancun

Lo más valoradoWe only spent 3 days at the JW after we came from Planet Hollywood adult scene. I wish we would have stayed longer at the JW. We booked Club 91 and it was well worth it. The food was fantastic each and every meal every day. The pools were never crowded and the beach had a little Sargasm but we were able to go into the ocean to swim. We will be going back next year for a longer stay. It was soooo peaceful and relaxing

johntB482YK

4.0

Poor experience with concierge and travel services & construction

Lo más valoradoThe hotel property is very clean and understood there may be some construction but found to be more construction that expected when booking through Chase Travel. Main hallways are diverted and elevators are closed for the construction. Our biggest issue was 2-3 weeks prior to the trip we reached out to the hotel concierge that directed us to the travel agent to book an excursion. From the hotel concierge we were sent a brochure for excursions and told to contact Destination Services Excursions at destinationservicesexcursionsmx@tui.com to which we did and were put in contact with the contact that is located within the hotel. I took a screen shot of the excursion that my son and I wanted to go on for the Tulum Experience which is visiting the ruins, mayan village, swimming turtle beach and swimming in an underwater cave (cenote). Only until we were picked up and halfway on the 1.5 hour trip was I notified by the guide that I was booked only to see the Tulum ruins. Which I would not have spent 3 hours in a bus for a 1-hour tour had I known when booking. When I returned to the hotel which my wife had already notified them of the issue, they asked that I wait for the sales rep that booked the trip to resolve the issue. Upon my meeting I received excuse after excuse on the mix up and it was obvious they were not willing to credit the trip or resolve the issue both with Destination Services Excursion and the JW Marriott Cancun concierge service who initially sent me the brochure. Instead of owning up to the mistake they would only continue to make excuses on how I misinterpreted the communication. Sadly, this is a nice property, but I would not visit this property again.

pilarbM2146KK

10.0

Excellent Customer Service

Lo más valoradoThanks to Axel at 750, it was a great experience he genuinely was interested in make our staying memorable. All the time checking on us making sure we have what we need. Thank you so much!

amyjV9240SG

10.0

AMAZING service!!!

Lo más valoradoExceptional service!! Rafael & Alfonso were AMAZING!!!

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Opiniones de los huéspedes

JW Marriott Cancun Resort & Spa

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