Moon Palace Cancun - All Inclusive

Name: Moon Palace Cancun - All Inclusive
Address: Carretera Cancun-Chetumal Km 340, Cancún, MX
Rating: 9

9.0

Carretera Cancun-Chetumal Km 340 · Cancún, MX

Check-in 15:00–00:00Check-out 12:00El estacionamiento privado gratuito está disponible en las cercanías (no es necesaria una reservación).

Sobre el alojamiento

Alojamiento de Lujo
Moon Palace Cancún - Todo Incluido ofrece habitaciones con aire acondicionado y comodidades modernas como máquina de café, minibar y TV de pantalla plana. Los huéspedes pueden relajarse con estilo y confort durante su estancia.

Opciones Gastronómicas Variadas
Disfruta de un viaje culinario en Moon Palace Cancún - Todo Incluido con una variedad de opciones gastronómicas que incluyen cocina americana, brasileña e india. Se atienden necesidades dietéticas especiales con opciones vegetarianas, sin lácteos y veganas disponibles.

Actividades Divertidas
Desde un parque infantil hasta billar, tenis de mesa y mini golf, este resort de 5 estrellas ofrece entretenimiento para huéspedes de todas las edades. Además, los huéspedes pueden relajarse en la sauna y el jacuzzi después de un día de actividades.

¡Reserva tu estancia en Moon Palace Cancún - Todo Incluido ahora para vivir una experiencia inolvidable!
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Las fotos

Servicios

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
Family rooms

A tener en cuenta

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. Si no es posible cargar el importe del depósito en la tarjeta de crédito facilitada, el establecimiento se pondrá en contacto con los huéspedes para confirmar la información de dicha tarjeta de crédito. El servicio de traslado entre establecimientos asociados del Palace Resorts no está incluido en el precio del alojamiento. El paquete de spa "Salón y zona de relajación" conlleva un suplemento, al igual que el paquete "Servicios de belleza", que incluye por separado los siguientes servicios: tratamiento facial, servicio de maquillaje, tratamiento capilar, manicura, pedicura, corte de pelo, coloración del pelo, peluquería, tratamiento corporal, exfoliación corporal y envoltura corporal. A deposit may be required at the property.

Política de niños y camas adicionales: Los niños de cualquier edad son bienvenidos. No se han añadido cunas. No se han añadido camas adicionales.
Mascotas: No se admiten mascotas.
Estacionamiento: El estacionamiento privado gratuito está disponible en las cercanías (no es necesaria una reservación).
Internet: La conexión WiFi está disponible en las áreas públicas y es gratuita.

Opiniones de los huéspedes

9.01,153 opiniones

V3307JEconnied

10.0

Work out

Lo más valoradoJess is fabulous. I took her yoga and Pilates class, and she works you out.

I9216YZcynthiat

10.0

Great class!

Lo más valoradoShe was very helpful. It was a great class, better than some of the classes I take back home. She was also very good at fixing our form !

ayuberhanm

10.0

Best Spa Experience * Wonderful Massage and Facial

Lo más valoradoI had both a massage and a facial with Deissy, and the experience was absolutely amazing! Deissy is professional, attentive, and truly skilled at what she does. She took the time to make sure I was comfortable throughout the entire session and customized the treatments to my needs. I left feeling completely relaxed and refreshed. I highly recommend Deissy to anyone looking for exceptional spa services.

katie4569

6.0

Beautiful Resort, Disappointing Hospitality

Lo más valoradoOverall, the hotel itself was beautiful, clean, and well maintained. Unfortunately, the level of service, especially at the Nizuc buffet and a few of the restaurants, did not match the quality of the resort. Service was very inconsistent. While a few staff members were friendly, many made us feel like we were an inconvenience rather than valued guests. We were often ignored at the buffet while trying to get drinks or assistance, even when it was clear we were waiting. It was frustrating to watch other guests receive attentive, friendly service while we struggled to get basic attention. It also seemed that staff became noticeably more attentive if they believed they were about to receive a tip. At times, it genuinely felt as though we were treated differently, and while I can’t say for certain why, it left us wondering whether our appearance or the fact that we didn’t speak Spanish influenced the way we were treated. No guest should leave a luxury resort feeling overlooked or unwelcome. One other disappointment was the constant sales pressure. Shortly after arriving, we were approached about touring The Grand. The staff was extremely friendly and engaging until we politely declined. The moment we said we weren’t interested, their entire demeanor changed. The smiles disappeared, and the interaction became noticeably less welcoming. It made the friendliness feel insincere and purely sales driven. I would also caution future guests about purchasing the “special deal” offered at checkout that includes resort credits. We were told the credits would provide great value, but in reality, they were extremely limited in what they could be used for. To make matters worse, you still have to pay a 16% service fee on whatever you redeem with those credits. We found the credits to be far less valuable than they were presented, and we left feeling misled. We expected warm, consistent hospitality from a resort of this caliber, and unfortunately, that was not our experience.

timothypZ2818KH

10.0

Moon Palace

Lo más valoradoMoon Palace Sunrise, clean rooms and excellent service.

Melissaus

10.0

We love Moon palace

Lo más valoradoService is wonderful! So much for everyone. We have several restaurants we loved and would repeat more than once. Johnathan who works in noir and grand night club was amazing! He served us last year and took great care of us this year.

ashleyrG2466BMSandy, Clackamas County, Oregon

10.0

Moon Palace Nizuc Experience

Lo más valoradoThis trip we stayed at Moon Palace Nizuc. Per usual the facility as a whole was very clean, the rooms were cleaned daily with evening services as well. The staff was polite and very kind. Our stay was incredibly peaceful and relaxing. Our family has a membership which makes our trips very affordable. We spent time at Sunrise and The Grand as well. It's never been a bad experience with Moon Palace. I do have to give a major shout out to Jeremias Rolero Lopez, one of the golf cart drivers. Each and every time we've been there he provides such a personalized experience. He goes above and beyond every single time. He is punctual, reliable and so caring. Thank you Jeremias for such great customer service! It's staff like him that makes visitors like us feel like family. We will be back again soon!

dakend2026

10.0

Amazing workers!

Lo más valoradoLorena, Berenice, Pedro, Julia, Amalia, and Tabata were all incredible and so kind! They had great smiles and were so nice and did such a good job!

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Opiniones de los huéspedes

Moon Palace Cancun - All Inclusive

Reservar ahora →

katie4569

6.0

Beautiful Resort, Disappointing Hospitality