Riu Palace Peninsula - All Inclusive

Name: Riu Palace Peninsula - All Inclusive
Address: Blvd. Kukulcan, Km 5,5, Lote 6-C, Zona Hotelera, Cancún, MX
Rating: 8.8

8.8

Blvd. Kukulcan, Km 5,5, Lote 6-C, Zona Hotelera · Cancún, MX

Check-in 15:00–00:00Check-out 12:00Estacionamiento privado gratuito está disponible en el lugar (no es necesaria una reserva).

Sobre el alojamiento

Resort Todo Incluido de Lujo en Cancún

Disfruta de la escapada definitiva en Riu Palace Peninsula - Todo Incluido, ubicado a solo 600 metros de la Playa Tortuga. Amenidades de Primera te esperan, como un centro de fitness, estacionamiento privado gratuito y un jardín. Deléitate con exquisitas comidas en el restaurante del hotel, mantén entretenidos a los más pequeños en el club infantil, o relájate con el servicio a la habitación. El Confort Inigualable está garantizado en las habitaciones bien equipadas con comodidades modernas como TV de pantalla plana, aire acondicionado y baño privado. Aprovecha el jacuzzi, el entretenimiento nocturno y la recepción abierta las 24 horas. Entretenimiento Infinito como tenis de mesa, buceo y snorkel aseguran una estancia inolvidable. Reserva ahora para vivir una experiencia inolvidable en Riu Palace Peninsula - Todo Incluido.

No pierdas ningún detalle, son importantes.

Las fotos

Servicios

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms

A tener en cuenta

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos. Las reservas de 5 o más habitaciones pueden estar sujetas a condiciones especiales y comportar suplementos adicionales. Se pueden aplicar otros suplementos en el establecimiento. A deposit may be required at the property.

Política de niños y camas adicionales: Los niños de cualquier edad son bienvenidos. No se han añadido cunas. No se han añadido camas adicionales.
Mascotas: No se admiten mascotas.
Estacionamiento: Estacionamiento privado gratuito está disponible en el lugar (no es necesaria una reserva).
Internet: La conexión WiFi está disponible en todas las áreas y es gratuita.
Grupos: Al reservar más de 5 habitaciones, pueden aplicarse políticas diferentes y suplementos adicionales.

Opiniones de los huéspedes

8.82,164 opiniones

mel1l1

4.0

DOUBLE CHECK YOUR ROOMS!

Lo más valoradoI brought my family here for a vacation, and overall the resort offered a good variety of activities and entertainment. The rooms were nice, and we genuinely enjoyed our stay. However, our experience at checkout left a very bad impression. When we first arrived and entered our room, one of the curtains already had a noticeable tear in it. Keep in mind that the curtain was ripped before we even touched the room. At checkout, we were suddenly charged $80 for a ripped curtain that was there since the day we came to the resort. We explained that it had been damaged since the day we arrived, but the employee insisted that it was our fault because we had not reported it to the front desk sooner. That policy was never communicated to us, which made the situation incredibly frustrating. Fortunately, my son had been recording our vacation for a vlog and had filmed the room on the day we checked in. The video clearly showed the tear in the curtain, proving that the damage was already there. Thanks to that evidence, we avoided being unfairly charged. It's disappointing because we truly enjoyed many aspects of the resort, but being accused of causing damage we didn't create and having to defend ourselves with video proof left a sour ending to an otherwise pleasant family trip. The resort put up a fight just for a few extra bucks and had lost another customer because of it.

jaywW9434PB

2.0

Shame on Bioleta (PR Manager of Riu Palace Peninsula)

Lo más valoradoAbsolute shame on Riu Palace Peninsula and their staff. There are clear food safety issues. My partner and I both got a terrible illness, where we were both vomiting and facing diarrhoea for 2+ days. We informed the staff, who did absolutely nothing to assist. In fact, they claimed we were lying, and the front desk manager threatened to "sue me" if I posted this information online. We were stuck in our hotel room for hours on end just vomiting, once after another. We gained the strength to leave the room for two hours, informed the front desk that our room needed cleaning ASAP; nobody came within those two hours. We felt weak once again and went back to the room for an hour or so. We left for another two hours, once again informing the front desk that cleaning was necessary (there was vomit and excrement in our bed and on the ground); the cleaning staff did not come once again. I was forced to walk downstairs, effectively yell at the front desk, and only then was our room cleaned within 30 minutes. The hotel claims they offered us a bland food service after we informed them; this is not true at all. We were forced to order delivery food from other external restaurants on our own dime. I would not stay at a Riu property again if I was being PAID! Shame on all of you. For the staff who I've communicated with via email who state that I am the only one facing these issues; READ YOUR OWN REVIEWS! There are COUNTLESS cases of these health issues! You can NOT tell me I am lying! There was CLEARLY a significant number of health issues at the resort at the time of our stay. Now, you face an accident, where 2+ workers are seriously injured. This is typical of the safety precautions you will face at the Riu Palace Peninsula. Thankfully, the victims were not tourists, as otherwise they would be told they were lying about their serious injury. Shame on Bioleta (PR Manager of Riu Palace Peninsula). You know my phone number. Call me.

Bardalesus

10.0

José Enriquemx

5.0

Lo más valoradoBuenas ubicacion

Por mejorarComida echada a perder y meserls prepotentes

313jonnymUnited Kingdom

2.0

Very poor experience

Lo más valoradoThe worst hotel experience I’ve ever had. For an ‘all inclusive’ restaurant, nothing is remotely inclusive about it. When we first arrived we were told we didn’t have to book any of the restaurants, this is not true. You MUST arrive to the restaurant at 6pm otherwise it’ll be full for the rest of the evening. If you do somehow manage to arrive at 6pm, there is a line at least 50 people in in which you must wait to then be given a time to come. This is literally the definition of booking. Multiple nights there has been some of the restaurants closed last minute therefore making the other restaurants busier. When I approached the reception about it, they didn’t want to know at all and they’d ’sort something’ for the inconvenience. Shock; nothing has been sorted. The staff here look genuinely annoyed by everyone’s presence, if you ask one thing of them they expect a tip. Every member of staff expects a tip for not even giving the bare minimum amount of effort, let alone going above and beyond. Around the pool, the waiter staff will only come back to you if you tip them, the bar staff at Pepes bar by the pool told us to tip the waiters if we wanted service. Horrific experience from start to finish.

Trinityus

10.0

Alejandroco

9.0

Iangb

9.0

Wonderful location. 9/10

Lo más valoradoFood in main restaurant was excellent, the 'specialist' restaurants though not as expected., as the foord was 'ordinary' and in some cases not pleasant.

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Opiniones de los huéspedes

Riu Palace Peninsula - All Inclusive

Reservar ahora →

jaywW9434PB

2.0

Shame on Bioleta (PR Manager of Riu Palace Peninsula)