aTraveler7323
4.0Not the MGM for Us
Lo más valoradoOur stay was below average, and we will not return. We waited in lobby chairs for 1.5 hours for our room to be ready even though we were told it would be ready “by 3:00 but definitely before then.” It was ready at 4:30. We had already eaten lunch, walked, and played games. During this time, we were denied a pool pass. I have never visited a nice hotel that denied a pool pass while the room was delayed in being prepared. The pools were uncrowded. The lobby, common areas, and rooms are beautifully decorated. There was dog waste at the end of our hall. The waiting area at the elevator banks is very loud and crowded. The AC did not cool the room. It was 113 degrees outdoors. The common areas were blowing warm air. The halls smelled musty. The room was quiet and comfortable. There was one luggage rack for two people and no large flat surfaces for luggage. The Reserve pool was unexpectedly closed. The regular pool service was great. We presented a bag check ticket to a bellman who returned with bags that did not belong to us. This means our own bags were not secure. The hotel service is in no way on par with Bellagio, The Cosmopolitan, and Vdara. We will continue to stay at those three on future trips.