JW Marriott Cancun Resort & Spa

Name: JW Marriott Cancun Resort & Spa
Address: Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, Cancún, MX
Rating: 9.1

9.1

Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone · Cancún, MX

Check-in 15:00–23:00Check-out 12:00È possibile parcheggiare gratuitamente e privatamente in loco (non è necessaria la prenotazione).

La struttura

Lussuoso Rifugio Fronte Mare

Esclusivo Spa Ispirato ai Maya: Vivi un'esperienza di revitalizzazione spirituale presso l'esclusivo spa che offre una vasta gamma di trattamenti di coccole per il massimo relax.

Eleganti Camere con Vista Mozzafiato: Concediti lusso e comfort, tra cui TV a schermo piatto LCD e biancheria da letto di lusso, mentre ti immergi in una vista mozzafiato sulle bianche spiagge di Cancun e sulle scintillanti acque caraibiche.

Balconi Fronte Mare per il Relax Sereno: Rilassati sul tuo balcone privato con vista sulle acque turchesi, il luogo perfetto per goderti la bellezza del fronte mare di Cancun.

Prenota il tuo soggiorno presso il JW Marriott Cancun Resort & Spa per un'esperienza davvero rigenerante e lussuosa in riva al mare.

Le foto

Servizi

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace

Da sapere

Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. Daily Internet, up to 10 devices including the enhance internet. Two Complimentary snacks items per stay. Complimentary pressing services, 2 items per day. Complimentary Coffees regular or decaf, two per stay in retail shop. Complimentary Two scrub bars per stay. One hour tennis court usage per day (reservation required), Daily Fitness class for two at Pool Deck, please review schedule at Towel Hut. Weekly dancing lesson for two per stay, reservation required. Guacamole hour daily at Lobby bar for all guest . Wine tasting for two per stay (reservation required). Complimentary Drink “Don Reyes” at La 16 Speakeasy, for two people, per stay. The estimated value of these resort fee inclusions is USD 195. At our luxury haven, we believe in crafting more than just a stay – we create unforgettable memories. Discover the curated activities we've prepared for you in the following link: https://event.marriott.com/cunjw-jw-marriott-cancun-resort-and-spa/events A deposit may be required at the property.

Politica per bambini e letti supplementari: I bambini di qualsiasi età sono i benvenuti. I bambini fino a 2 anni compresi soggiornano gratuitamente se utilizzano un letto supplementare disponibile. I bambini fino a 11 anni compresi soggiornano gratuitamente se utilizzano un letto esistente. I bambini fino a 11 anni compresi soggiornano gratuitamente se utilizzano un letto aggiuntivo disponibile. Qualsiasi tipo di letto supplementare o culla per bambini è disponibile su richiesta e deve essere confermato dalla direzione.
Animali domestici: Non sono ammessi animali domestici.
Parcheggio: È possibile parcheggiare gratuitamente e privatamente in loco (non è necessaria la prenotazione).
Internet: La connessione WiFi è disponibile nelle aree pubbliche ed è gratuita.
Gruppi: Quando si prenotano più di 9 camere, potrebbero applicarsi politiche diverse e supplementi aggiuntivi.

Recensioni degli ospiti

9.1624 recensioni

R3338BHeriks

4.0

Heavy construction work. Avoid this resort.

Piaciuto di piùThis hotel is undergoing a substantial renovation starting July 2026. Not sure when it ends. The hotel does not inform customers about this, so you only find out when you arrive. This negative surprise was a big topic among many of the guests when we were there. The main entrance and lobby are closed by plastic covers, and drilling noise makes it difficult to talk - even with the front desk staff - while the work is going on. We had significant noise around our rooms and workers with all kind of tools were everywhere aroubnd the resort. Walkways are closed and so is one of the restaurants. Several elevators are inoperative, leading to very long waiting times ans riding times. The hotels does not offer any relevant compensation, so be prepared to pay full price for a massively disturbing experience.

J4365WYkarenk

10.0

Beautiful week at the JW Marriott

Piaciuto di piùBeautiful week at the JW Marriott with family! Despite all of the “beautification” in process, we had a wonderful time on our annual vacation. The best is that the pool area is not being renovated, so you can enjoy your vacation with all of the pool staff, like Manuel and the other waiters. The breakfast staff was wonderful, along with the bellman. Thank you for taking good care of our little family this week!

Lindsey7228Tampa, Florida

10.0

The Perfect Getaway

Piaciuto di piùWe had a short but sweet stay at the JW Cancun. We had major flight delays and unfortunately missed our first day of our trip, however, the JW (specifically Angel) went above and beyond to help make up for that lost day of our trip and we couldn’t be more grateful. We did Club 91 which I 10/10 recommend. Eduardo from Club 91 was an absolute gem to see everyday. He couldn’t be a better human, he brightened our day every time we interacted with him! Same with chef Luis in Club 91. They brought us so much joy on our little vacay there! The service was top notch. The food was excellent. We can’t wait to return to the JW Cancun! Thank you for everything.

Natashaus

10.0

638richtSaratoga Springs, Saratoga County, New York

10.0

Paradise in Cancun

Piaciuto di piùWe only spent 3 days at the JW after we came from Planet Hollywood adult scene. I wish we would have stayed longer at the JW. We booked Club 91 and it was well worth it. The food was fantastic each and every meal every day. The pools were never crowded and the beach had a little Sargasm but we were able to go into the ocean to swim. We will be going back next year for a longer stay. It was soooo peaceful and relaxing

johntB482YK

4.0

Poor experience with concierge and travel services & construction

Piaciuto di piùThe hotel property is very clean and understood there may be some construction but found to be more construction that expected when booking through Chase Travel. Main hallways are diverted and elevators are closed for the construction. Our biggest issue was 2-3 weeks prior to the trip we reached out to the hotel concierge that directed us to the travel agent to book an excursion. From the hotel concierge we were sent a brochure for excursions and told to contact Destination Services Excursions at destinationservicesexcursionsmx@tui.com to which we did and were put in contact with the contact that is located within the hotel. I took a screen shot of the excursion that my son and I wanted to go on for the Tulum Experience which is visiting the ruins, mayan village, swimming turtle beach and swimming in an underwater cave (cenote). Only until we were picked up and halfway on the 1.5 hour trip was I notified by the guide that I was booked only to see the Tulum ruins. Which I would not have spent 3 hours in a bus for a 1-hour tour had I known when booking. When I returned to the hotel which my wife had already notified them of the issue, they asked that I wait for the sales rep that booked the trip to resolve the issue. Upon my meeting I received excuse after excuse on the mix up and it was obvious they were not willing to credit the trip or resolve the issue both with Destination Services Excursion and the JW Marriott Cancun concierge service who initially sent me the brochure. Instead of owning up to the mistake they would only continue to make excuses on how I misinterpreted the communication. Sadly, this is a nice property, but I would not visit this property again.

pilarbM2146KK

10.0

Excellent Customer Service

Piaciuto di piùThanks to Axel at 750, it was a great experience he genuinely was interested in make our staying memorable. All the time checking on us making sure we have what we need. Thank you so much!

amyjV9240SG

10.0

AMAZING service!!!

Piaciuto di piùExceptional service!! Rafael & Alfonso were AMAZING!!!

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JW Marriott Cancun Resort & Spa

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