Moon Palace Cancun - All Inclusive

Name: Moon Palace Cancun - All Inclusive
Address: Carretera Cancun-Chetumal Km 340, Cancún, MX
Rating: 9

9.0

Carretera Cancun-Chetumal Km 340 · Cancún, MX

Check-in 15:00–00:00Check-out 12:00È disponibile un parcheggio privato gratuito in una posizione nelle vicinanze (non è necessaria la prenotazione).

La struttura

Alloggi di Lusso
Il Moon Palace Cancun - All Inclusive offre camere climatizzate con comfort moderni come macchina del caffè, minibar e TV a schermo piatto. Gli ospiti possono rilassarsi con stile durante il loro soggiorno.

Opzioni Culinarie Diverse
Goditi un viaggio culinario al Moon Palace Cancun - All Inclusive con una varietà di scelte gastronomiche tra cui cucina americana, brasiliana e indiana. Sono disponibili opzioni per esigenze dietetiche speciali come vegetariane, senza lattosio e vegane.

Attività Divertenti
Dal parco giochi per bambini al biliardo, ping pong e mini-golf, questo resort a 5 stelle offre intrattenimento per ospiti di tutte le età. Inoltre, gli ospiti possono rilassarsi in sauna e vasca idromassaggio dopo una giornata intensa.

Prenota ora il tuo soggiorno presso il Moon Palace Cancun - All Inclusive per un'esperienza indimenticabile!

Le foto

Servizi

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
Family rooms

Da sapere

Al check-in gli ospiti devono esibire un documento d'identità con foto e una carta di credito. Siete pregati di notare che le Richieste Speciali sono soggette a disponibilità, e potrebbero comportare l'addebito di un supplemento. If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. Please note that shuttle service between sister properties of Palace resort is not included. Please note that the "Lounge and relaxation area" spa package has an additional charge as does the "Beauty services" package which separately includes the following services: facial treatment, makeup service, hair treatment, manicure, pedicure, haircut, hair coloring, hairstyling, body treatment, body scrub, body wrap. A deposit may be required at the property.

Politica per bambini e letti supplementari: I bambini di qualsiasi età sono benvenuti. Non sono stati aggiunti lettini. Non sono stati aggiunti letti supplementari.
Animali domestici: Non sono ammessi animali domestici.
Parcheggio: È disponibile un parcheggio privato gratuito in una posizione nelle vicinanze (non è necessaria la prenotazione).
Internet: La connessione WiFi è disponibile nelle aree pubbliche ed è gratuita.

Recensioni degli ospiti

9.01,153 recensioni

V3307JEconnied

10.0

Work out

Piaciuto di piùJess is fabulous. I took her yoga and Pilates class, and she works you out.

I9216YZcynthiat

10.0

Great class!

Piaciuto di piùShe was very helpful. It was a great class, better than some of the classes I take back home. She was also very good at fixing our form !

ayuberhanm

10.0

Best Spa Experience * Wonderful Massage and Facial

Piaciuto di piùI had both a massage and a facial with Deissy, and the experience was absolutely amazing! Deissy is professional, attentive, and truly skilled at what she does. She took the time to make sure I was comfortable throughout the entire session and customized the treatments to my needs. I left feeling completely relaxed and refreshed. I highly recommend Deissy to anyone looking for exceptional spa services.

katie4569

6.0

Beautiful Resort, Disappointing Hospitality

Piaciuto di piùOverall, the hotel itself was beautiful, clean, and well maintained. Unfortunately, the level of service, especially at the Nizuc buffet and a few of the restaurants, did not match the quality of the resort. Service was very inconsistent. While a few staff members were friendly, many made us feel like we were an inconvenience rather than valued guests. We were often ignored at the buffet while trying to get drinks or assistance, even when it was clear we were waiting. It was frustrating to watch other guests receive attentive, friendly service while we struggled to get basic attention. It also seemed that staff became noticeably more attentive if they believed they were about to receive a tip. At times, it genuinely felt as though we were treated differently, and while I can’t say for certain why, it left us wondering whether our appearance or the fact that we didn’t speak Spanish influenced the way we were treated. No guest should leave a luxury resort feeling overlooked or unwelcome. One other disappointment was the constant sales pressure. Shortly after arriving, we were approached about touring The Grand. The staff was extremely friendly and engaging until we politely declined. The moment we said we weren’t interested, their entire demeanor changed. The smiles disappeared, and the interaction became noticeably less welcoming. It made the friendliness feel insincere and purely sales driven. I would also caution future guests about purchasing the “special deal” offered at checkout that includes resort credits. We were told the credits would provide great value, but in reality, they were extremely limited in what they could be used for. To make matters worse, you still have to pay a 16% service fee on whatever you redeem with those credits. We found the credits to be far less valuable than they were presented, and we left feeling misled. We expected warm, consistent hospitality from a resort of this caliber, and unfortunately, that was not our experience.

timothypZ2818KH

10.0

Moon Palace

Piaciuto di piùMoon Palace Sunrise, clean rooms and excellent service.

Melissaus

10.0

We love Moon palace

Piaciuto di piùService is wonderful! So much for everyone. We have several restaurants we loved and would repeat more than once. Johnathan who works in noir and grand night club was amazing! He served us last year and took great care of us this year.

ashleyrG2466BMSandy, Clackamas County, Oregon

10.0

Moon Palace Nizuc Experience

Piaciuto di piùThis trip we stayed at Moon Palace Nizuc. Per usual the facility as a whole was very clean, the rooms were cleaned daily with evening services as well. The staff was polite and very kind. Our stay was incredibly peaceful and relaxing. Our family has a membership which makes our trips very affordable. We spent time at Sunrise and The Grand as well. It's never been a bad experience with Moon Palace. I do have to give a major shout out to Jeremias Rolero Lopez, one of the golf cart drivers. Each and every time we've been there he provides such a personalized experience. He goes above and beyond every single time. He is punctual, reliable and so caring. Thank you Jeremias for such great customer service! It's staff like him that makes visitors like us feel like family. We will be back again soon!

dakend2026

10.0

Amazing workers!

Piaciuto di piùLorena, Berenice, Pedro, Julia, Amalia, and Tabata were all incredible and so kind! They had great smiles and were so nice and did such a good job!

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Recensioni degli ospiti

Moon Palace Cancun - All Inclusive

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katie4569

6.0

Beautiful Resort, Disappointing Hospitality