Bjohnson280x
8.0Positive’s and negative’s
Liked mostOverall our stay has been really good, we have enjoyed our time at the hotel and in Milan. Positives 1. Receptionist/Bar staff very welcoming and friendly. 2.Cleanliness has been spot on throughout. Reception, bar, ground floor toilets and room. Zero complaints regarding cleanliness. 3. Good location for public transport bus stop right outside as-well as a tram stop. Metro and underground 10/15 minute walk. 4.First time ever using a laundry service, (unfortunately my partner stood up and spilt beer on his only pair of jeans on our 2nd night), service was brilliant, collected from our room at 10am and returned before we got back on the evening to get changed before going out for tea. Very reasonably priced and efficient. Negatives 1.The only negative feedback I have, is receptionist saying different information to their colleagues. We had this on 3 different occasions. 1) We unfortunately had to change rooms due to the tv being broken, was informed we could do this first thing in the morning so we could carry on with our stay, got to reception with our bags packed to be told we could only do it from 4pm. 2) Evening of the beer spillage, spoke to receptionist to ask about the laundry service, was told to ring in the morning to arrange collection. Morning came, rang and was told the service isn’t operating (because of Easter weekend, which we was fine with just frustrating with the different information, staff looked into this and sorted the situation straight away). 3) On arrival we was very surprised there was no tourist tax, only a £100 refundable deposit. Check-out arrived and we have a £80 tourist tax bill, this was never mentioned on their website or on arrival. Have been on a few city breaks anywhere that requires it has always been paid on arrival so was very surprised to receive this additional bill at the end. Despite the misinformation from hotel staff, our stay has been brilliant. Everyone has been very friendly, helpful and we’re very quick and efficient to rectify any issues. Would definitely stay again and recommend.