Four Seasons Hotel Hangzhou at West Lake

Name: Four Seasons Hotel Hangzhou at West Lake
Address: 5 Lingyin Road, Hangzhou, CN
Rating: 9.6

9.6

5 Lingyin Road · Hangzhou, CN

Check-in 15:00–00:00Check-out 12:00No parking available.

About this property

Luxurious Accommodations
Indulge in rooms adorned with traditional Chinese embroidery, soundproofed for your comfort, and equipped with modern amenities including a flat-screen TV and a lavish bathroom with a rainshower.

Top-Notch Facilities
Enjoy a range of facilities such as an indoor pool, spa, and meeting spaces. Let the concierge assist you in planning excursions, while the 24-hour reception takes care of your needs with services like luggage storage and currency exchange.

Culinary Delights
Savor a variety of cuisines at the hotel's two restaurants, from authentic Hangzhou dishes to continental fare. Unwind with afternoon tea or cocktails at the elegant lobby lounge.

Experience luxury and convenience at Four Seasons Hotel Hangzhou at West Lake. Book now to create unforgettable memories.

Photos

Amenities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Family rooms

Good to know

The property offers free basic internet access (3 devices at most) in guest rooms. Guest can also choose a selection of paid premium internet connection when they operate multiple devices or large files including movies or video programing. The property offers free premium internet access in all guest rooms starting from 1 July 2021. Value added tax (VAT) will be implemented in China as of 1 May 2016, and the room charge and charges for other hotel services will be subject to VAT if VAT is in effect at the time such charges are charged.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Children and extra bed policy: Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 17 years old stay for free when using an existing bed. Children up to and including 17 years old stay for free when using an available extra bed. Adults stay for CNY 292 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets: Pets are not allowed.
Parking: No parking available.
Internet: WiFi is available in the hotel rooms and is free of charge.
Groups: When booking more than 8 rooms, different policies and additional supplements may apply.

Guest reviews

9.6221 reviews

Christianfr

10.0

Magnifique

Liked mostMagnifique hôtel, grand domaine au bord du Lac de l’Ouest (accessible à pieds). Grandes chambres, confortables. Tout était parfait !

Could improveRien !

Ranus

9.0

Johnau

9.0

MI RANkr

10.0

843nicoley

10.0

Great service and beautiful place

Liked mostRoom was kept well and the architecture was beautiful. Service was excellent

PhopskyghostLondon, England

10.0

First time in Hangzhou with Beautiful experience from the hotel

Liked mostWe had a lovely 4 nights stay at the Four Seasons Hangzhou. The property itself is beautiful, especially the garden, which is peaceful and well maintained. That said, the rooms, pool, and gym feel like they are due for an update. On our first day checking in, there were mosquitoes in the room, and we had to request mosquito repellent, which the staff kindly provided. What truly made the stay enjoyable was the service. The staff were consistently super helpful and kind throughout our visit. The reception team was attentive and supportive whenever we needed assistance. A special mention goes to Sarah at the kids’ club—she was excellent. Our children went to the kids’ club every day and always came back talking about how much they enjoyed their time with her. She really made a difference in our stay. During the daytime, there was also a lovely cultural touch, with a lady playing traditional Chinese music daily. In addition, the hotel offers activities such as Chinese calligraphy and tea ceremony demonstrations, which were very interesting and well presented to guests. Overall, while some facilities could use upgrading, the beautiful surroundings, cultural experiences, and outstanding staff made our stay very memorable.

Murielhk

10.0

這個已經不是第一次住，每年都會想來這裡住幾天，離開喧囂的城市

Liked most全部都满意，最爱房间陽台，以及園林

Could improve沒有

R9518XHjw

10.0

Best Four Seadons ever

Liked mostI stayed here in early June and I have to say this is the greatest Four Seasons Hotel experience I have. I have stayed in multiple Four Seasons Hotel and they have good services, but this hotel has the best services out of all of them. I was stuck in my connection flight due to typhoon but they are very responsive on the Four Seasons app when I contact them. The staff Navy Zhu is absolutely amazing and I’m glad he is often at the front desk. His staff LuLu (I think that’s her name) is extremely knowledgeable about things you need and places you want to go. The breakfast buffet staff Cathy is incredibly friendly and welcoming. The staff are meticulous, and the hotel is about tranquility. You ought to stay here even though the price is much more than the other Four Seasons in the city.

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Guest reviews

Four Seasons Hotel Hangzhou at West Lake

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