staceyo921
10.0Extraordinary and Professional Customer Service
Lo más valoradoWe want to express our sincere appreciation to Daniel at Only YOU Hotel Atocha. I inadvertently made our room reservation at an Only You hotel in Madrid that was different from the Only YOU where other family members were staying. We realized this only when we tried to check in. Daniel immediately stepped in. He calmly and professionally determined he could modify our stay from our original reservation to ensure we could stay at the same Only YOU Hotel Atocha with our family members. We fully appreciate and commend Daniel for his optimal customer service - He is our hero for out Madrid stay!