Flights

How booking a flight on Edenfinder works

Where do the fares come from?

From the airlines, at the moment you search. We do not show yesterday’s prices: every itinerary carries the fare for the travellers and the cabin you asked for, which is why a search takes a few seconds. You can then filter by stops, airline and checked bag, and sort by best value, price or duration.

Is checked baggage included in the price?

It depends on the fare, and we tell you before you pay. Each result says whether a checked bag is included. If it is not, you can add one at checkout, where it usually costs less than at the airport, or carry on without it.

Can the price change while I am booking?

Fares move, so we check yours again with the airline before you fill in the passenger details. If it has changed you see the new figure and decide whether to go on: you never pay an amount you have not seen. Once the details are in, the seats are held for a limited time, shown on the payment step.

Who am I paying, and who issues the ticket?

Edenfinder is a technical intermediary. The payment is processed by Nuitee as merchant of record, and your card details never pass through Edenfinder. The ticket is issued by the airline, under its own conditions of carriage and the fare conditions shown before you pay.

How do I receive my ticket?

After payment the airline confirms your seats, usually in under a minute. The confirmation arrives by email with the airline booking reference, the one you need for online check-in. If the airline does not confirm, you receive a full refund.

Can I cancel a flight I have booked?

In most cases yes, from your booking page. Before anything is cancelled we show the estimated refund and the penalty under your fare conditions; the final amount is confirmed by the airline. A non-refundable ticket can still be cancelled, without a refund. When a flight can no longer be cancelled online, and for anything else, flight support is handled by Nuitee around the clock.