thomasany77London, England
10.0In love with this place...
Liked mostI stayed at Al Ain Palace Hotel about two years ago and had an incredible experience. Because of how much I enjoyed my previous stay, I recommended this hotel again and my guests were staying this time The staff are truly wonderful — always kind, helpful, and welcoming. They make you feel at home from the moment you arrive. The cleanliness of the hotel is also excellent and maintained at a very high standard. However, during this visit the food experience was not as good as before. Previously the food was amazing, but this time my family and visitors were a bit disappointed. The dishes were sometimes too salty, some items seemed half cooked, and the order was incomplete. It also took quite a long time to arrive, almost more than an hour. That said, the warm hospitality of the team really makes a difference. The way the staff treat guests helps you overlook small issues. It’s still a place I enjoy visiting, and I look forward to coming back again next year.