Etéreo, Auberge Collection

Name: Etéreo, Auberge Collection
Address: Paseo Kanai 16 Solidaridad, Quintana Roo, Playa del Carmen, MX
Rating: 9.8

9.8

Paseo Kanai 16 Solidaridad, Quintana Roo · Playa del Carmen, MX

Check-in 15:00–23:30Check-out 12:00

About this property

Luxurious Accommodation

Experience luxury at its finest at Etéreo, Auberge Resorts Collection in Playa del Carmen. Indulge in our 5-star hotel offering spacious rooms, a terrace, and a restaurant serving exquisite cuisine.

Relaxation and Recreation

Unwind by the outdoor swimming pool or explore Playa Virgen just steps away. Enjoy the convenience of free private parking and let our 24-hour front desk assist you with any requests.

Convenience and Connectivity

Stay connected with free WiFi throughout the property and take advantage of our airport transfer services. With Chablé Maroma Beach nearby and easy access to ADO International Bus Station, your stay at Etéreo promises to be seamless and enjoyable.

Book now for an unforgettable experience at Etéreo, Auberge Resorts Collection.

Photos

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms

Good to know

A deposit may be required at the property.

Guest reviews

9.8111 reviews

sbsteinbach

10.0

Simply the BEST

Liked mostTruly one of the best experiences I have ever had - everything from the spa location and property itself (stunning) to the food, and activities on the property, but without a doubt the best part of this resort is the staff - 12/10 for the high level of detail and attention to service, and every opportunity to go above and beyond. Some of the best service I have ever experienced, and would highly recommend to anyone considering this property.

Noemy2014Orlando, Florida

2.0

Luxury Should Include Accessibility

Liked mostI called to reserve an accessible room for my son, who uses a wheelchair, and was informed by the reservation agent that the property does not have any accessible rooms. She was very apologetic and explained that, unfortunately, the property is not wheelchair accessible. I was shocked to learn that a newly developed luxury property would not offer accommodations for guests with disabilities. It is incredibly disappointing that accessibility was not prioritized. At a minimum, I believe the property's website should clearly state that it does not offer wheelchair-accessible accommodations so that families like ours do not waste time researching or attempting to book a stay. Because of this, we will not be considering Auberge properties in the future. We've had excellent experiences staying at the St. Regis Kanai, Belmond Maroma, and Rosewood Mayakoba, all of which offer accessible suites. We were excited to try this new property because its beach came highly recommended, but unfortunately, the lack of accessibility makes that impossible for our family.

Katjach

10.0

PopovovaWailea, Maui, Hawaii

6.0

Beautiful Resort; poor value proposition

Liked mostOverall, the facilities are beautiful and the service is outstanding. Our suite had a constant leak that was never fixed during our five night stay. We got locked out of our room as the bracelets failed. This required a 20 minute process to address and regain access. Our biggest issue is the value proposition. We paid around $1000 per night for our suite, which was well-designed and nicely furnished. I never mind paying high prices if what is offered is worth it. However, the US$100+ breakfasts, $200+ poolside lunches, $100 rounds of drinks, and $400 dinners were just way overpriced for what was delivered. Be prepared to spend $800-$1000 per day for food and drinks that are good, but far from exceptional.

drewwI9918DJChicago, Illinois

10.0

4 Day Wedding Buyout

Liked mostFabulous experience with super friendly and attentive staff! Rooms, restaurants, pools, were very well maintained and staffed well! We will return!

ahmedsK8165BT

10.0

True meaning of luxury

Liked mostBest experience, the staff make sure that your vacation is meant to relax and enjoy the time. the location is fantasstic, the rooms are spacious and all with an ocean view. food outstanding and the speciality drinks are fantastic

Vacation26782309996

10.0

Our Family’s Perfect Escape

Liked mostWe spent a wonderful and truly memorable stay at Etereo Auberge and could not have wished for a more peaceful and relaxing environment to unwind after a long journey. From the moment we arrived, the resort felt like a very special place - a beautiful blend of luxury, nature, tranquility, and a subtle spiritual atmosphere that was present in just the right amount. The property itself is absolutely stunning. The architecture and design seamlessly integrate with the natural surroundings, creating a magical atmosphere throughout the resort. The suites, thoughtfully nestled within the lush landscape, offer both privacy and a strong connection to nature, making every moment feel calm and restorative. Our stunning two-bedroom penthouse suite truly felt like a second home - beautifully designed, exceptionally comfortable, and with absolutely nothing more one could wish for. What truly elevates Etereo, however, is the people. The level of service across the entire resort was exceptional and consistently exceeded expectations. From our personal guía and concierge support to the beach and pool teams, baristas, restaurant staff, and housekeeping, everyone was incredibly attentive, warm, and genuinely committed to creating a memorable experience. No request ever felt like too much trouble, and every interaction was met with kindness and a sincere desire to make our stay special. The facilities were equally impressive - from the beautiful pool areas and serene atmosphere to the excellent dining options and overall attention to detail throughout the property. The resort manages to create the perfect balance between deep relaxation and being wonderfully family friendly, while still maintaining an elegant and refined ambiance throughout. Overall, Etereo delivered a truly exceptional experience for our family. A beautiful place to unwind, reconnect, and enjoy outstanding hospitality. We left feeling refreshed, grateful, and already hoping to return.

Josephus

10.0

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Guest reviews

Etéreo, Auberge Collection

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Vacation26782309996

10.0

Our Family’s Perfect Escape