Haven Riviera Cancun - All Inclusive - Adults Only

Name: Haven Riviera Cancun - All Inclusive - Adults Only
Address: Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569, Cancun, MX
Rating: 9.2

9.2

Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569 · Cancun, MX

Check-in 15:00–00:00Check-out 11:00

About this property

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the onsite spa, followed by relaxation in 4 outdoor swimming pools and an outdoor tennis court.

All-Inclusive Dining and Entertainment
Savor local and international cuisines at 7 restaurants, enjoy 24-hour room service, and unwind at various bars and lounges offering refreshing drinks.

Elegant Accommodations and Events
Stay in stylish guestrooms with premium bedding, balconies, and modern amenities. For events, the property offers a business center, expansive meeting space, and attentive concierge services.

To book your stay at this upscale, all-inclusive adults-only property in Cancun, visit now!

Photos

Amenities

Elevator
Fitness facilities
ATM/banking
Gift shops or newsstand
Conference space
Snorkeling nearby
Kayaking nearby
Sailing nearby
Scuba diving nearby
Television in common areas
Free breakfast
Nightclub
Safe-deposit box at front desk
Multilingual staff

Good to know

<ul> <li>24-hour pool access</li><li>Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. </li><li>Guests under 18 years old are not permitted at this adults-only property. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>No pets and no service animals are allowed at this property. </li><li>Cashless payment methods are available for all transactions.</li> </ul> A deposit may be required at the property.

Children and extra beds: No rollaway/extra beds available No cribs (infant beds) available
Pets: Pets not allowed Service animals not allowed
Covid: Property does not offer onsite COVID-19 testing
Guest type: Caters to adults only
Sustainability Certifications: EarthCheck
Health & Safety: Property does not require health documentation at check-in
General: Cashless transactions are available Professional property host/manager

Guest reviews

9.2694 reviews

TAT YUEN

10.0

Liked mostProperty is beautiful. And staff is friendly. Dinning is very good

Emily

10.0

Liked mostBeautiful time we had

Luca

6.0

Liked mostThe room was always spotless, which we appreciated, but the mosquito problem was quite bothersome. The staff, with the exception of Sandra at the buffet, often seemed disengaged and unfriendly. The waiters at the Mexican restaurant and Olivia were particularly dismissive, which made us feel unwelcome. Though this didn’t spoil our vacation, a warmer attitude from staff would improve the experience. The food was underwhelming. The breakfast buffet felt repetitive, and lunch and dinner options there were even less appealing. The restaurants served average dishes, but the service was quick, which we appreciated. It was surprising that food couldn’t be ordered poolside—a first for us at any resort. Lunch at the grill seemed dry, and many guests didn’t finish their meals. The beachside spot offered only burgers, fries, and hot dogs, which were unappetizing. Facilities also fell short. The elevators were often dirty, making us hesitant to touch buttons. Roof leaks during rain created hazards. On a positive note, each room had a handy cubby for room service items. The second pool was quiet and relaxing, though only two pools are available for non-Serenity guests. A staff member cleaned sunglasses at the main pool, a lovely touch we wished extended to the quieter pool. The café’s offerings, especially the ice cream, were consistently enjoyable. Overall, while some amenities were nice, improvements in staff friendliness, food quality, and maintenance would enhance the stay.

Milton

10.0

Liked mostCouples teaort

Alexis

10.0

Liked mostAll staff ,and Severs at the buffet and bars were beyond good and friendly.

Dianna

10.0

Liked mostEverything was great the service guys up front were the most....the cleaning of room was great too...BUT BUT the restaurant Agua Bendita was a no ....the sit down was great the waiter was rushing us to order so we ordered asap...food came bad presentation...i asked for A1 sauce waiter never brought it my steak got cold asked another waiter for sauce and he brought ASAP...although A1 sauce didnt help. food and appetizers were horrible just horrible. The presentation is nothing like what it is online honestly think restaurant needs to be switched out to save the hotels reputation. Other than that everything was great from arrival to check in to check the ppl were just great!!!

Eunhee

10.0

Liked mostSafe, great service, nice staff.

Pamella

10.0

Liked mostWould highly recommen

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Guest reviews

Haven Riviera Cancun - All Inclusive - Adults Only

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