tedkW3819IX
2.0Please be cautious when booking.
Liked mostExtremely disappointed with how this hotel handled my confirmed reservation. I received a full booking confirmation, only to have it cancelled days later without any prior discussion or warning — I found out only through an email stating the rate was a 'technical error' that they claimed was 'beyond their control.' No apology call, no attempt at genuine resolution, just a unilateral cancellation after the fact. To make things worse, they also told me they cancelled because 'selling at a loss is not something we are permitted to do regarding French Law' — a claim I have not been able to verify anywhere, and one that conveniently shifts blame onto a legal technicality rather than taking responsibility for their own pricing error. As a so-called 'goodwill' gesture, they offered me a 25% discount on a rebooking — except the new rate was already roughly 5 times higher than what I had originally paid and confirmed. A 25% discount off a price that's 5x your original booking isn't a real accommodation, it's just a smaller markup on an already inflated rate. This felt less like customer care and more like an attempt to make a bad situation look better on paper. Beyond the inconvenience, I was also financially penalized for a cancellation that was entirely their fault: I paid foreign transaction fees on the original charge AND on the refund, meaning I'm out real money simply because their system displayed a rate they now say they never intended to honor. A confirmed reservation should mean something, and if a hotel cancels for its own pricing mistake, customers shouldn't be the ones absorbing both the financial fallout and a hollow 'discount' that's still a massive price hike. I'd strongly caution other travelers to book with a hotel that stands by its confirmations, rather than one that cancels after the fact and offers a meaningless discount as compensation.