Kempinski Hotel Cancun

Name: Kempinski Hotel Cancun
Address: Retorno del Rey, 36, Cancún, MX
Rating: 9.2

9.2

Retorno del Rey, 36 · Cancún, MX

Check-in 15:00–00:00Check-out 12:00Private parking is possible on site (reservation is not needed) and costs USD 20 per day.

About this property

Luxurious Amenities and Services

This Kempinski Hotel Cancun is a paradise offering 2 outdoor swimming pools, a rejuvenating spa, and a pristine private beach. Indulge in modern rooms with top-notch entertainment systems and unwind in the Kempinski spa and Salon with a variety of massage therapies and body treatments.

Exquisite Dining Experience

Savor a culinary journey from traditional Asian delights at The Sushi Bar to Mediterranean flavors at Fantino. Enjoy indoor or outdoor dining with ocean views and sip on cocktails at the elegant Lobby Lounge.

Convenient Location and Transportation Services

Conveniently located just 20 minutes from Cancun International Airport, the hotel offers seamless airport transfers and easy access to nearby attractions like Aquaworld. Experience luxury and comfort at its finest at the Kempinski Hotel Cancun.

Photos

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms

Good to know

Resort fee includes the following: -Mexican welcome drink -Premium high-speed WiFi in guest rooms and public areas -Use of tennis courts and rackets (1 hr)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Children and extra bed policy: Children of any age are allowed. You haven't added any cots. You haven't added any extra beds.
Pets: Pets are not allowed.
Parking: Private parking is possible on site (reservation is not needed) and costs USD 20 per day.
Internet: WiFi is available in public areas and is free of charge.
Groups: When booking more than 9 rooms, different policies and additional supplements may apply.

Guest reviews

9.2619 reviews

michaelpZ9466DH

10.0

Only the name has changed still a wonderful experience

Liked mostMy wife and I just spent five memorable nights at the Kempinski Hotel Cancun. This hotel was previously the Ritz Carlton Cancun. This was our first visit since the hotel changed brands. We had previously been to the Ritz Carlton many times in the past and after this visit we are hoping to return to this hotel many times in the future. The hotel and property have been meticulously maintained as it was in the past. The suite that we were assigned was spotless as well as beautiful. The staff is unmatched in their attentiveness and anticipation of your needs. They make you feel wanted and at home wherever you go on the property. The restaurants at the hotel are the best in Cancun. Fantino is unmatched for service and incredible food. Casitas is a fine choice for more casual dining with an option of having dinner on the beach. The hotel has two beautiful pools and a hot tub along with a lovely large beach where you could rent cabanas for privacy. My wife and I would recommend the Kempinski Hotel Cancun to anyone planning a visit to Cancun. Mike P from Long Island, NY

G1042MVrandym

10.0

Can’t Beat the Kempinski in Cancun!

Liked mostAs a person who has been blessed to have travelled the US and Mexico extensively, I am proud to say the Kempinski Hotel in Cancun is my favorite. What makes it great? The people that work there. It is an amazing experience to share your time on vacation with people that truly care. From years ago when it was the Ritz Carlton until now, the local charm of the people has remained first class. I can go on and on after that…..beach location and cleanliness, the cleanliness of the inside, the amazing food and drinks, the top notch cabanas and the proximity to the airport and local culinary hotspots.

S3972OIhannahj

10.0

Incredible experience!

Liked mostStayed with a few of my friends for a trip and everything was incredible. The amenities, location, views, staff- everything was top notch. The staff was extremely kind, intentional, and detail oriented. I was here for my birthday and everyone really went above and beyond to make the trip special. Osman, part of the waitstaff, went above and beyond to make every meal special. He was so kind, funny, personable, incredible at his job, and most importantly a great person. Thank you to everyone who made this trip special, especially Osman! Would highly recommend for anyone considering staying here!!

Valdaslt

10.0

staceywB8816WN

10.0

Wonderful trip

Liked mostThis is our favorite hotel to visit. The beach is beautiful, the staff is amazing and we visit at least 3 times a year. Jorge, Claudia, Joel, Itzel, David, are just a few of the servers who make us feel extra special each time we are here. This hotel was formerly a ritz Carlton-the service is still exceptional and the property is fantastic Highly recommend!

748archanaa

10.0

A true luxury experience with the best hotel staff

Liked mostThis is our second time visiting Kempinski Cancun for my older daughter’s birthday. She absolutely loved the first time that she requested to stay at this hotel again for her 8th birthday. We are so glad she did because we had an amazing time. The hotel is beautiful, clean and very well-maintained. The food at the hotel restaurants is delicious. We have been fortunate enough to stay at many 5 star hotels and resorts around the world. But what sets Kempinski Cancun apart from the rest of them is the staff. They are incredible. From the moment we got there, the staff made sure my daughter’s birthday was celebrated every day we were there. Frida and the lady in red decorated the room with balloons and had cakes, chocolates and treats delivered to the room every day. Every single staff member went above and beyond to make sure we had the best experience. Their attention to detail, friendly demeanor and willingness to help is what makes this a true luxury experience. Seeing some familiar faces on staff from a few years ago was like seeing old friends. The breakfast staff are wonderful. Juan made my younger daughter the most delicious waffles and pancakes every morning. Catalino was a great waiter. Itzel at the outdoor cafe was so sweet. Moises showed us a sea turtle laying eggs on the shore! My girls were so excited. The pool staff are the best…Jorge, Joel, Edgar, Oscar, Mario, Miguel, just to name a few. And last but not least, my friend Miguel at the Concierge desk…he was always smiling and took care of anything we needed. This hotel really felt like home to us and we will definitely be back very soon!

Farukch

4.0

Q5625MZscottg

10.0

Get away

Liked mostAmazing property with an amazing staff!!

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Guest reviews

Kempinski Hotel Cancun

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