Saharsa
7.0Liked mostLocation
Could improveDisappointing Stay – Far Below Expectations for a Kimpton I stayed at the Kimpton Charlotte Square in Edinburgh for one week, and unfortunately, my experience was deeply disappointing. The excellent location is genuinely the only aspect of my stay that I can praise. From the moment I entered my room, I was shocked by what I had been allocated. The room was designed as an accessible room, which in itself is of course perfectly appropriate for guests who require these facilities, but it was completely unsuitable for me and I had neither requested nor been informed that I would be given such a room. The bathroom in particular had a very low, small sink designed for wheelchair accessibility, while the bedroom had a small window positioned unusually high on the wall. The overall effect was gloomy, enclosed and, frankly, rather depressing. More importantly, the room bore very little resemblance to what I would consider a luxury hotel room. It felt remarkably basic and certainly did not justify the very high rate being charged. When I raised my concerns, I was offered another room — but only from the 26th, despite having checked in on the 22nd. This would have meant repacking and moving all my belongings halfway through a one-week stay. No assistance with moving was offered, and when I did not respond to the proposal, nobody followed up to see whether the issue had been resolved or whether I was comfortable. That lack of follow-up summed up much of my experience at this hotel. There was also very little attention to the room during the stay. Even basic items such as drinking water were not routinely provided and had to be requested. On one occasion, I called to ask for something and waited for an hour without receiving it. I eventually had to call again before it was delivered. Housekeeping was another frustration. My room was regularly not cleaned until around 4 p.m. When I questioned this, I was told that rooms are serviced anytime between 8 a.m. and 5 p.m.