Kimpton Canary Hotel by IHG

Name: Kimpton Canary Hotel by IHG
Address: 31 West Carrillo Street, Santa Barbara, US
Rating: 9

9.0

31 West Carrillo Street · Santa Barbara, US

Check-in 16:00–00:00Check-out 12:00Private parking is possible on site (reservation is not needed) and costs USD 48 per day.

About this property

Luxurious Amenities

This newly renovated Santa Barbara hotel offers plush white linens, flat-screen TVs, and luxury bath amenities in each stylish guest room. Enjoy gourmet treats in the honor bar and stunning views from the rooftop swimming pool and lounge.

Culinary Delights

Indulge in fresh farmer’s market vegetables, seafood, and central coast wines at the onsite restaurant, Finch & Fork. Guests can also savor an evening wine hour and morning coffee while enjoying the upscale dining experience.

Convenient Location

Located just a 5-minute walk from State Street, Kimpton Canary Hotel provides easy access to Stearn Wharf Pier, the University of California Santa Barbara, and premier shopping and dining at Paseo Nuevo. Book now to experience the perfect blend of luxury and convenience.

Photos

Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Pets allowed
Lift / Elevator

Good to know

Please note: Kimpton Hotels considers 10 or more rooms a group. Kimpton Hotels reserves the right to cancel 10 or more rooms booked online. Please contact the hotel directly if you are booking 10 or more rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Children and extra bed policy: Children of any age are allowed. Children up to and including 3 years old stay for free when using an available cot. Children up to and including 17 years old stay for free when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets: Pets are allowed. No extra charges.
Parking: Private parking is possible on site (reservation is not needed) and costs USD 48 per day.
Internet: WiFi is available in all areas and is free of charge.
Groups: When booking more than 6 rooms, different policies and additional supplements may apply.

Guest reviews

9.0285 reviews

Lindaus

10.0

Was a wonderful getaway! Love the Canary!!!

Liked mostGreat location and loved the room…very comfy bed and luxurious linens!

Juliegb

9.0

Stayed here 3 times now and would recommend it, although quite expensive, but it’s worth it

Liked mostWell located, clean, friendly staff and nice bar restaurant

Could improveExpensive

nessm590

2.0

Terrible Customer Service and Unfair Treatment

Liked mostI had a very disappointing experience at the Kimpton Canary. What should have been an enjoyable stay turned into one where I felt unwelcome and singled out by members of the staff. The way I was treated was noticeably different from how other guests around me were treated, and it left me feeling humiliated and deeply uncomfortable. The customer service was dismissive, unprofessional, and lacked basic respect. Instead of addressing my concerns fairly, I felt that I was judged from the start. Whether intentional or not, the experience gave me the impression that I was being treated differently because of who I am. I expect every guest to be treated with courtesy, fairness, and respect. Unfortunately, that was not my experience here. I hope management takes these concerns seriously, investigates what happened, and provides better training so future guests don’t leave feeling the way I did.

Patrickus

10.0

We had a nice time and enjoyed our proximity to all the great Santa Barbara restaurants and cafes.

Liked mostGreat location, super friendly staff. The valet guys were amazing!

Could improveIt’s expensive

jetsettingmama212Hong Kong

6.0

Best location, but noisy room...

Liked mostStayed in the King Studio Suite for the first night on a 2 night stay. Location is undeniably the best in Santa Barbara midway up State Street next to Paseo Nuevo. Our room faced another room window across a small courtyard space. While "small" to call it a "suite", the room was clean and usable. However, facing across another room made it feel dark and tight. The front desk staff - Tommy and Hayden - were very helpful in accommodating. They moved us to a much bigger corner room with open sunny views of the beautiful mountains. Everything seemed great until the evening when all sorts of noises started an orchestra. A recurring subtle yet annoying whirring sound came from the AC ducts while another set of recurrent noise came from above the bedroom ceiling. Turning off the AC stopped the AC duct sound, but the other set of sounds did not stop. There was nothing the staff can do. Now that I read the reviews, this sound issue seems to be an ongoing issue. Location, breakfast at Finch & Fork downstairs, helpful staff were all great, but if you are sensitive to nonstop, recurring sounds, it may not work for you.

GregOAKOakland, California

6.0

Nice hotel, but don’t expect a spa resort

Liked mostNot quite a luxury resort. We stayed for 4 nights, and first had a premium king with balcony. Room was nice but smallish, with one chair. We were upgraded to a king suite thru Amex. We gained space but gave up view and airiness, which they explained. They sent a bottle of sparkling wine and strawberries for my birthday, which was very nice of them. Pool: is 3’ deep and small. Don’t expect to do laps. Restaurant: manager John was great. Very friendly and greeted us each time we walked by. breakfast was really lacking. I asked to substitute something and they said no. The potatoes they serve in the morning are terrible. Morning team was overwhelmed and could not keep up. The manager on duty in the morning didn’t seem to pitch in, just looked at what tables were open. Valet team: great. Very nice and attentive Front desk team: just okay. Don’t expect concierge service from them. Noise: you will hear your neighbors. Our neighbors had a dog that I think was left along and it would howl. Also, lots of kids and you will hear them. If I were going to Santa Barbara again I would look for more of a spa resort, this wasn’t it, but they did upgrade my room and they did send sparkling wine and strawberries. I just thought it would be more of a spa hotel.

Climber24536234096

2.0

Noisy room

Liked mostSlow service, no response even after notifying them at least three times about the noisy background noise from the HVAC which kept us up at night for all three nights. The only solution was wear ear plugs which did not help.

joannabB5173FY

10.0

NO JACUZZI

Liked mostThis hotel does NOT have a jacuzzi

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Guest reviews

Kimpton Canary Hotel by IHG

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