amitv2018New York City, New York
8.0First time - we’ll be back
Liked mostWe enjoyed our stay. The staff was friendly. The babysitter from kids club, Everliss was amazing with our youngest daughter. Our girls enjoyed the kids club Some negatives but I’ll temper my expectations in future… One of our rooms was not ready until 5pm. It took several (3-4) requests to get a fold away bed for our daughter, resulting in a late bedtime. Our biggest issues were the spa and scheduled activities. The spa had poor communication and English. Several attempts via email and phone to confirm our treatments - and a very loud dance or gym class could be heard from treatment room during massage. Poor sound insulation and very disturbing The schedule seemed like a suggestion. We confirmed certain events and activities with staff that never took place, leaving our kids disappointed. This pertained to Cookie decorating and carnival parade which were both on their Christmas brochure and we confirmed with staff ahead of time Poor communication amongst the staff which I feel is a management issue. We got 3 different answers on time a restaurant closed on Christmas Eve from 3 different people and all 3 ended up being incorrect (the food truck, 5, 6, and 10pm but ended up being 7) In end, we understand things come up, I would come back with lower expectations and assume the above would reoccur as we still enjoyed our stay and the property.