Incredible Time!
Liked mostThis was our second stay at the Marriott Cancun, and once again it exceeded our expectations. My husband and I had an amazing vacation from July 19 to July 23. As a Titanium Elite member, I was delighted to receive an upgrade to an oceanfront room. Our room was always immaculate and maintained in perfect condition throughout our stay.
The food was above average for an all-inclusive resort, with plenty of delicious options. A special thank you to the incredible staff who made our vacation so memorable—and who are the main reason we will be returning. Giovanni, Miguel, and Lisandro at the adults-only swim-up bar provided exceptional service every day. They are truly tremendous assets to Marriott.
Another highlight was our teppanyaki dinner. Chef Doroteo put on an amazing show, and the food was outstanding. We also loved Monday night's performance by the band "Divina Star." They were incredibly talented, energetic, and made the evening so much fun.
Marriott is always my first choice, whether I'm traveling for business or on vacation. I appreciate the consistency across the brand, and I always feel comfortable and safe when traveling internationally. Experiences like this one are exactly why I continue to choose Marriott time and time again.
Thank you to everyone who made our stay so special. We can't wait to come back soon!
Beautiful resort, great services
Liked mostPros:
This resort is beautiful. I give it a 10/10 for the facilities. I want to recognize Giovanni at the front desk. He excels at hospitality. We arrived late around 7 PM on a Sunday, and Giovanni checked us in. We were exhausted, but he was cheerful, made us very happy, and made us feel welcomed. Hugo was our bellman, and he was also cheerful and friendly. The moment you arrive, they run to your car and help with your luggage, open the doors for you, making you feel special. Excellent service upon arrival.
The service staff work hard and always try their best. We want to shout out to Antonio at Mikado Teppanyaki; Joel, Jose, and Adrian at Casa Madre; Alejandro, the poolside waiter. They all work very hard and nonstop, managing to keep smiles on their faces. We believe they deserve recognition.
We stayed in two oceanfront connecting rooms. We requested a rollaway bed, which fit perfectly for our 6-year-old. We loved the room; very spacious for a family.
They have an adult pool, which is soundproof from the family pool. We could hardly hear any noise when walking by the adult pool.
My husband had a massage, and he said it was fantastic.
Cons:
There is a lack of entertainment from Sunday to Wednesday. We stayed for six nights and were bored for four nights by 8 pm. The only entertainment was a live band, which the kids were not interested in. We suggest adding more family activities, as many guests have kids. Please consider adding a stage to the main lobby area and hosting more big shows like Michael Jackson tribute acts or fire shows, similar to other resorts. The nightly rate suggests a higher-end experience, but entertainment options are lacking.
The two main shows on Thursday and Friday are a magic show and an African acrobatic dance show. There are not enough seats; many families had to stand or find their own chairs. There is clearly a demand for a proper stage.
Additionally, please add an arcade room. We were bored trying to find things to do around 4 PM and at night. We were disappointed to find that Champions Sports Bar and the arcade were gone. There are many families with little kids and teenagers who would really enjoy this.
Overall, five stars because it's a beautiful resort. My kids and elderly parents had a great time. We will return, but please consider adding more large-scale nighttime shows. Live bands are more suited for adults.
The best birthday of my life!!!
Liked mostWe absolutely love this resort! This is now the second time we’ve stayed, as our first time was amazing as well. Everything is so clean, food is amazing, and most importantly- the staff go above and beyond for the guests to have the best experience possible.
We celebrated my birthday here and the adult pool bartenders, Miguel and Lizandro, made me feel so special!! They made sure we had delicious drinks the whole time! Another very honorable mention were both Gabriel and Josue. They provided us excellent service during our dining experiences and truly went the extra mile for our family. We will definitely be back and hope to see all these friendly faces
FhayzeBChicago, Illinois
10.0Fifth But Not Final Stay
Liked mostThis is my fifth stay at this Marriott property having spent time with my entire family twice when it was the Mariott Casa MAGA Resort, and then again for my 25th & 35th wedding anniversaries, this time for a milestone birthday. The addition of the “Marriott Experience” App (available for I-Phone and Android users) makes navigating nation the myriad of restaurants and menus easy. Room Service menus are on the App but you still have to call to order—a bit antiquated and I expect that feature to be added!
Nightly entertainment and tremendous cocktails in the Great Room is a must do along with various nightly entertainment/activities including a casino night!
The property has enough cuisine options for a stay that you can vary from traditional Mexican (Casa Madre) and American (Organic & Co., Mo’s Burgers, Champions restaurants, to Japanese and Polynesian (Mikado Teppanyaki, Kasai & Hana Polynesian Grill) or Mediterranean— Greek (Delphina) or Italian (Toscanni) also. And within some you can vary from fine dining to “fast food” styles, e.g, three options for pizza (750 Pizzeria, Pizzeria by La Isla & Organic), a taco bar featuring other delicious locally sourced dishes (Botanika by La Isla), and Ceviches at Cevicheria. All of the restaurants, their menus and hours of operations plus reservation links are available on the App.
There were staff members who provided EXCEPTIONAL service and made this a remarkable experience: JULIO PEREZ, the Executive Sous Chef, Israel the Manager of Restaurants, and wait staff/hostesses Gerardo, Izamar, Julissa, Adrian & Antonio—AND THE ENTIRE FRONT DESK STAFF!!!!!
Marriott All Inclusive Cancun Resort I only have one negative—why build a kids pool if you allow the kids to use the regular pool without adult supervision! Suggestion—CHANGE POLICY! Require adult supervision at all times!
This Is the place for you and the family.
Liked mostI don't write reviews very often, but this experience deserved one.
My family and I stayed at the resort from Monday, July 13, through Friday afternoon. This was my second trip to Mexico, and once again the kindness and hospitality of the Mexican people stood out. Since this review is about the resort, I'll focus on that.
From the moment we pulled up to the entrance, we were treated exceptionally well. I've stayed at hotels in several countries, so I can usually tell the difference between people simply doing their jobs and people who genuinely care. The staff here truly cared about making our stay special.
The resort itself was beautiful. Everything was clean, the food was excellent, and the atmosphere was relaxing. I traveled with my wife, our two children, my mother, both of my sisters, my brother-in-law, and my young nephew. The kids were born around the same time of year, so we decided to celebrate their birthdays together during our vacation.
During check-in, we mentioned where we were from and that we were celebrating the kids' birthdays. We stayed in rooms 6053, 6054, and 6055, and we rented two pool cabanas for the week so our whole family could spend time together.
On our second day, the staff surprised us by decorating our cabana with balloons and birthday cards for the kids. It was completely unexpected and such a thoughtful gesture. The pool staff also took great care of us all week. They paid close attention to our food allergies, made sure we always had what we needed, and even set up a fun photo board by the pool and took family pictures for us. Those little moments made a big difference.
A special thank you to Niomi at the front desk, who welcomed us with genuine warmth from the beginning. She made us feel right at home.
I also want to recognize the incredible pool staff: Joel Aguilar, Felicia, Pablo, Fernando, Anny, Mario, Cesar, Abraham, Jose, Gisel, Nomínate, Valeria, Jesús, and Héctor. Every one of them was friendly, patient, attentive, and professional. They made us feel like royalty. What impressed me even more was watching them remain calm, respectful, and professional even when a few guests were rude to them. That says a lot about the people working here.
One thing that really surprised us was the Kids Club. At first, we were a little hesitant about leaving the kids there, but after the first day, they couldn't wait to go back. Every day they came back excited, talking about the games they played and proudly showing us the crafts they had made. It felt like they were at summer camp while we had time to relax, which was a win for everyone.
Before we left, I told my family that I don't need to keep searching for our next family vacation spot. We already found it.
We'll definitely be back.
If you're looking for a place where you can truly relax, enjoy quality time with your family, and be treated with genuine kindness by people who care about your experience, I highly recommend this resort. Our vacation created memories we'll never forget, and that's something you can't put a price on.