Ericgb
9.0Superb location on Copacabana beachfront.
Liked mostFabulous location right on Copacobana beachfront with a great view from the side facing room we'd booked. All the staff were very helpful and friendly but Lucas the receptionist was incredibly professional and a real star. We had a little issue on arrival when we were told our room was ready for early check-in but it wasn't actually fully ready when we got up to it. Lucas was fully apologetic and for our return visit for one night a week later he upgraded us to one of the best rooms in the hotel. The kind of service all hotels should aspire to.
Could improveThe service at the rooftop restaurant was very slow and the food wasn't really up to the standard we'd expect for such an exclusive and prime location.