Don’t recommend
Liked mostI booked this hotel for two nights through Booking and informed them in advance that my flight was delayed due to the current situation. I asked them not to cancel my reservation and assured them that I would arrive and pay in cash. No one responded to me. Not by email, not through Booking, and not by phone.
When I arrived, I was told that I had to pay the full amount immediately. Since it was 3 a.m. and I was short of 100 dirhams, I offered to pay the remaining amount I had and settle the rest the next morning. I even offered to leave my passport as a guarantee that I wouldn’t go anywhere.
At that time, Western Union the service through which I receive money wasn’t operating at 3 a.m., and it’s difficult to make international payments from Russia due to sanctions. I was exhausted after my flight, but instead of understanding, I was met with a huge amount of anger, aggression, and shouting.
I was told that I could leave and that my passport was not needed, only the money. Somehow, I managed to come to an agreement with him.
As a person who has stayed in both 4- and 5-star hotels, I found this behavior outrageous. I value calmness and diplomacy.
I would also like to point out that the floors and carpets were not clean, the sink was clogged (although it was eventually fixed), there was a draft coming through the windows, and disposable slippers were not provided.
Other hotel staff behaved professionally, except for Nadeem, who was on the night shift from March 27 to 28 (around 2–3 a.m.).
Because of all this, I strongly don’t recommend this hotel. I give it a rating of 1, as I believe the hotel needs staff who can communicate properly with clients, be polite, and remain professional.
I will not return here again.
Love2Holiday2012Eastbourne, East Sussex, England
8.0Ideal base for exploring Abu Dhabi
Liked mostWould recommend this hotel as an ideal base to explore Abu Dhabi. 5 minute walk to the lovely seafront. All the shops and restaurants right outside the door. Abu Dhabi grand mall is a twenty minute walk away. Taxis and bus stops right outside the hotel to. I did just room and breakfast option. Breakfast well worth it. But if going to breakfast around 8am it is very busy. I had a huge corner room on the 16th floor. What did surprise me (not the hotels fault) but the road noise at night. I was so glad to be up on the 16th floor. Never waited more than a minute for a lift. Rooms big and cleaned thoroughly daily. Fantastic views of Abu Dhabi from this hotel, especially from the roof top pool. Great thing about this hotel is at night its all lite up in red. So at night when I was out and wanted to go back I would just spot the red lights and follow them lol. Staff friendly especially the guy who checked me in and the young lady who cleaned my room daily. Would definitely recommend booking the traditional day trip to Dubai. 400 Dirams well worth it. See the lady by the main entrance.
Worse Staff handel the guest
Liked mostWe booked a hotel package that included Ferrari World Fast Track tickets. The staff confirmed that Fast Track was included, but when we arrived, we were only given access to one ride.
We complained to the manager, but no action was taken. Please be careful when booking rooms or additional services, and make sure everything is clearly confirmed in writing.
Worst Customer Management
Liked mostIt was one of the worst experience I have encountered in terms of their customer management, internal communication, and problem solving skill. They just shrink the responsibility to different parties (both internally between department and externally with agoda) and telling me a different solution every time i repeated the issue, there is NO ONE to stand out and handle the issue.
This is what happened:
I accidentally booked the hotel on agoda for one more night (Jan15-19, but I am flying on Jan 18), and have immediately sent email to the hotel on this, with a follow up email several days after but NEVER get a reply. I have contacted agoda support and it took them forever to reach out to the hotel and hence i was waiting until the day i check in.
Upon checking in on Jan 15, I have talked to the front desk and they told me to ask agoda to contact their reservation team as this is not their responsibility, and they said I am able to get a refund from reservation team but not the front desk.
After I contacted agoda, they said no one from the reservation team replied. Hence, I went to the front desk the 2nd time on Jan 16 to ask the hotel help contacting their reservation team, I repeated my issue again as it was a different guy and he even took my phone to take a picture of my conversation with agoda, their reply was I need to wait until the day after as they need time to contact the reservation team.
On Jan 17, I followed up with the front desk, repeated my issue again as it was a different staff again, he told me I need to be patient and they are working on it, just wait one more day...
On Jan 18 which is the day i check out, another staff (his name is Abrar) have absolutely no idea of my issue and i repeated my issue again, then he told me that it is the hotel policy that there won't be refund. He claimed that he called the reservation team and they also confirmed there is no way. I was really not satisfied and then he came to me to ask for me booking confirmation and show me the policy with no refund. He gave me the email of reservation team manager (his name is Murab) and ask me to try to talk to him.
I sent email to Murab immediately but only after i sent a follow up email the day after to get a reply of "no refund due to hotel policy".
518arpitsGurugram (Gurgaon), Gurgaon District, Haryana
4.0Felt like scam!! stressful & disappointing stay, unprofessional & coercive staff behaviour
Liked mostWe booked a suite for two nights and were travelling as a family with two children (one 7-year-old and one infant). What followed was one of the most stressful and unpleasant hotel experiences we have had.
On arrival, there was a constant water bubbling/flushing noise in the room, making it impossible to relax. After multiple complaints, we were told it was due to the swimming pool located directly above us (we were on the 17th floor, with the pool on the 18th). The noise stopped only after a couple of hours when they “shut down something,” which already set a poor tone for the stay.
The swimming pool was advertised as heated, but it was not heated at all, which was extremely disappointing for my child who was looking forward to using it. The jacuzzi, on the other hand, was unbearably hot, and staff claimed they were unable to adjust the temperature. Basic facilities were either misrepresented or poorly managed.
The most serious issue, however, happened on the day of checkout.
We checked out in the morning, settled the full bill, and placed our luggage in the hotel cloakroom. We then left for a full-day trip to Yas Island (SeaWorld) and returned to the hotel in the evening around 8:30 PM to collect our luggage before travelling onward to Dubai the same night.
While waiting in the reception area with our two children, I asked a waiter for drinking water. Despite repeated requests, I was ignored for over 10 minutes. I then approached the reception desk and requested water from a staff member (Indian-looking gentleman), clearly mentioning that:
we had already checked out,
we were waiting in the lobby,
and we had stayed in Room 1701 (which he acknowledged).
After another long wait, I was told that water had been “sent to the room.”
A few minutes later, I was told they cannot provide water at all. There was no apology and not even a courtesy glass of water. With an infant and a child, we were forced to step out to a nearby supermarket ourselves to buy water and food.
When we returned and asked to collect our luggage, we were suddenly told that there was a “problem” and were asked to go back to reception. Another staff member (white-looking gentleman) repeatedly ignored us, despite clearly seeing that we were travelling with children and had luggage pending.
Eventually, we were informed that there was a small apple-juice stain on the sofa and were refused our luggage unless we paid 500 AED, after which they offered a so-called “20% discount.” We were also told that the room was “not occupied today.”
At this point, we were under extreme pressure:
travelling with two children (including an infant),
already checked out,
luggage being withheld,
and needing to leave for Dubai the same night.
With no practical choice left, we paid the amount and were then handed our luggage.
What made this situation feel extremely disturbing and suspicious was the clear contradiction:
Earlier, staff claimed water had been sent to Room 1701,
Later, they stated that the room was not occupied.
So which version was true?
It felt like taking advantage of a vulnerable situation, knowing we were travelling with children and had no time or energy to argue. We tolerated prolonged noise issues, misrepresented facilities, and inconvenience, but a minor juice spill was used to withhold our luggage until payment was forced.
This stay left us feeling stressed, helpless, and deeply uncomfortable. I would strongly advise families—especially those travelling with children—to be extremely cautious. The behaviour of certain front-desk and service staff was unacceptable and highly unprofessional.
mohamedl524Ajman, Emirate of Ajman
10.0Highly Recommended
Liked mostAmazing location Corncihe Abu Dhabi nearby as well as Abu Dhabi Mall, Cultural Discrict Saadiyat Island with all Museums Le Louvre Abu dhabi Natural Museum Abrahamic Family house, Sheikh Zayed Museum and soon Guggenheim 15 minuts by car.
Cosy atmosphere, Good Rooms Great Value, Clean, Excellent service and amenities
Our 1st Abu Dhabi Dance Competition Experience
Liked mostMusi, Susan, the Starbucks guy and the Filipino staff's are incredibly accommodating and very friendly . The food is also very delicious. It’s a great hotel to stay at and highly recommended.