Riu Palace Peninsula - All Inclusive

Name: Riu Palace Peninsula - All Inclusive
Address: Blvd. Kukulcan, Km 5,5, Lote 6-C, Zona Hotelera, Cancún, MX
Rating: 8.8

8.8

Blvd. Kukulcan, Km 5,5, Lote 6-C, Zona Hotelera · Cancún, MX

Check-in 15:00–00:00Check-out 12:00

About this property

Luxurious All-Inclusive Resort in Cancún
Experience the ultimate getaway at Riu Palace Peninsula - All Inclusive, located just 600 meters from Tortuga Beach. Top-Notch Amenities await you, including a fitness center, free private parking, and a garden. Indulge in exquisite dining at the on-site restaurant, keep the little ones entertained at the kids' club, or unwind with room service. Unparalleled Comfort is guaranteed in the well-appointed rooms featuring modern amenities like a flat-screen TV, air conditioning, and a private bathroom. Take advantage of the hot tub, evening entertainment, and 24-hour front desk. Endless Entertainment options such as table tennis, diving, and snorkeling ensure a memorable stay. Book now for an unforgettable experience at Riu Palace Peninsula - All Inclusive.

Photos

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms

Good to know

When booking 5 rooms or more, different policies and additional supplements may apply. Other charges can apply at destination. The Environmental Sanitation Tax is to be paid at the front desk in Mexican pesos, at a rate of $79.20 MXN per night, per occupied room. The property will charge the full amount of the stay for guests with an early departureGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Guest reviews

8.82,164 reviews

DarrylCox

4.0

New resort with plenty of potential - but not ready yet

Liked mostNew resort with plenty of potential - but not ready yet I’m currently staying at the hotel and, having experienced it first-hand, I think it’s important to give a balanced review. The hotel has only recently opened and, to be fair, everything is very clean, fresh and new. However, it is clear that the property still has a considerable way to go before it can genuinely be considered fully operational. One of the biggest disappointments has been the swimming pools. With temperatures of 90°F+ (32°C+), the pool should be somewhere to cool down and escape the heat and direct sun. Unfortunately, the water is extremely warm and provides very little relief. In this climate, I would expect at least one properly temperature-controlled pool. There are also still a significant number of floors and rooms undergoing renovation, with loud remedial/construction work taking place daily from morning through to evening. This can be quite disruptive and is not what you would expect when paying for a relaxing resort holiday. The hotel itself has plenty of potential, and I’m sure that once the remaining works are completed and the operational issues are resolved, it could become a very good property. Based on my experience while currently staying here, my recommendation would be to wait at least another three months before booking. Give the hotel time to finish the renovation works, resolve the operational issues and get everything fully up and running. At the moment, it feels more like a new hotel still finding its feet than a fully operational resort.

jackiepX7790DUChicago, Illinois

2.0

Bait and switch- find anywhere else to stay

Liked mostSave yourself a headache and find a different resort. I directly booked through the RIU app. 2 adults and 2 teens. Paid for 3 adults and a child ( ages 15 and 12). No flights just hotel. Flew in on Sunday. Double checked daily and even called ahead 48 hours prior to confirm our Oceanview jr suite with queen beds. Also pre-checked in and had copy of check in that was confirmed. At check in, we immediately received RIU palace bracelets, paid the hotel tax and confirmed the room. The man was about to give us room keys when the manager, Ira, walked over and denied us. We were heavily discrimined against. 2 other parities argued with staff at the same time we were. A party of 6 was yelling at staff because half their party was arriving on Tuesday and they separated them between caribe and peninsula. The person said they only had 3 rooms left. Ira the manager walked over and cancelled my reservation in front of us. I complained and said I have seen on the FB fan page that others were upgraded to villas. Why is my family being left out. I was just told "it is what it is". They then demanded I sign a release of liability for this issue. We said no we refuse. We then called customer service and they told us oh well go to caribe. We only asked for access to restraunts since my husband has severe garlic allergy. We were denied everything. No compensation. No upgrade at caribe. NO REDUCED RATE!!! Same price for lower level hotel. They told us they would have their RIU service drive us next door for free. As we were arguing, another party arrived. 5 people with a toddler. They gave them room keys, bracelets and signed them in immediately. I asked what a type of room and they said jr suite, same as us. I then argued about them getting in and well as the other man saying they had 3 rooms left. Split my kids and my husband up...2 to a room. They said no you need to leave now. We can confirm the discrimination. We then were called a public taxi and took a 1 min ride next door. At check in. I even called, texted and kept checking my riu app. I'm here now and my riu app still says I'm at the palace peninsula, when we are at caribe. Way smaller room. Full size beds, lower quality alcohol and not much for my teens to do. I would rebook ASAp instead of being told at the arrival reception desk

W9529HVgaryp

2.0

Discriminatory and deceptive business practice.

Liked mostWe were had an ocean view room booked months in advance and when we arrived at the hotel they began to check us in. we signed the paperwork, paid the taxes, received the bracelets for the all inclusive package. Then Ira walked up to who had just checked us in and whispered something to him in Spanish. He came back and all of a sudden they didn't have a room any longer and none were available. Another family with children walked in after we did and they received a room. We were 100% discriminated against and forced next door to a hotel with half the amenities and smaller beds we will not fit in. I have food allergies and needed a multitude of options and now have hardly anything I can eat. You are 100% taking a gamble booking with Riu and they should be ashamed of their deceptive business practices.

mel1l1

4.0

DOUBLE CHECK YOUR ROOMS!

Liked mostI brought my family here for a vacation, and overall the resort offered a good variety of activities and entertainment. The rooms were nice, and we genuinely enjoyed our stay. However, our experience at checkout left a very bad impression. When we first arrived and entered our room, one of the curtains already had a noticeable tear in it. Keep in mind that the curtain was ripped before we even touched the room. At checkout, we were suddenly charged $80 for a ripped curtain that was there since the day we came to the resort. We explained that it had been damaged since the day we arrived, but the employee insisted that it was our fault because we had not reported it to the front desk sooner. That policy was never communicated to us, which made the situation incredibly frustrating. Fortunately, my son had been recording our vacation for a vlog and had filmed the room on the day we checked in. The video clearly showed the tear in the curtain, proving that the damage was already there. Thanks to that evidence, we avoided being unfairly charged. It's disappointing because we truly enjoyed many aspects of the resort, but being accused of causing damage we didn't create and having to defend ourselves with video proof left a sour ending to an otherwise pleasant family trip. The resort put up a fight just for a few extra bucks and had lost another customer because of it.

jaywW9434PB

2.0

Shame on Bioleta (PR Manager of Riu Palace Peninsula)

Liked mostAbsolute shame on Riu Palace Peninsula and their staff. There are clear food safety issues. My partner and I both got a terrible illness, where we were both vomiting and facing diarrhoea for 2+ days. We informed the staff, who did absolutely nothing to assist. In fact, they claimed we were lying, and the front desk manager threatened to "sue me" if I posted this information online. We were stuck in our hotel room for hours on end just vomiting, once after another. We gained the strength to leave the room for two hours, informed the front desk that our room needed cleaning ASAP; nobody came within those two hours. We felt weak once again and went back to the room for an hour or so. We left for another two hours, once again informing the front desk that cleaning was necessary (there was vomit and excrement in our bed and on the ground); the cleaning staff did not come once again. I was forced to walk downstairs, effectively yell at the front desk, and only then was our room cleaned within 30 minutes. The hotel claims they offered us a bland food service after we informed them; this is not true at all. We were forced to order delivery food from other external restaurants on our own dime. I would not stay at a Riu property again if I was being PAID! Shame on all of you. For the staff who I've communicated with via email who state that I am the only one facing these issues; READ YOUR OWN REVIEWS! There are COUNTLESS cases of these health issues! You can NOT tell me I am lying! There was CLEARLY a significant number of health issues at the resort at the time of our stay. Now, you face an accident, where 2+ workers are seriously injured. This is typical of the safety precautions you will face at the Riu Palace Peninsula. Thankfully, the victims were not tourists, as otherwise they would be told they were lying about their serious injury. Shame on Bioleta (PR Manager of Riu Palace Peninsula). You know my phone number. Call me.

Bardalesus

10.0

José Enriquemx

5.0

Liked mostBuenas ubicacion

Could improveComida echada a perder y meserls prepotentes

313jonnymUnited Kingdom

2.0

Very poor experience

Liked mostThe worst hotel experience I’ve ever had. For an ‘all inclusive’ restaurant, nothing is remotely inclusive about it. When we first arrived we were told we didn’t have to book any of the restaurants, this is not true. You MUST arrive to the restaurant at 6pm otherwise it’ll be full for the rest of the evening. If you do somehow manage to arrive at 6pm, there is a line at least 50 people in in which you must wait to then be given a time to come. This is literally the definition of booking. Multiple nights there has been some of the restaurants closed last minute therefore making the other restaurants busier. When I approached the reception about it, they didn’t want to know at all and they’d ’sort something’ for the inconvenience. Shock; nothing has been sorted. The staff here look genuinely annoyed by everyone’s presence, if you ask one thing of them they expect a tip. Every member of staff expects a tip for not even giving the bare minimum amount of effort, let alone going above and beyond. Around the pool, the waiter staff will only come back to you if you tip them, the bar staff at Pepes bar by the pool told us to tip the waiters if we wanted service. Horrific experience from start to finish.

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Guest reviews

Riu Palace Peninsula - All Inclusive

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jackiepX7790DUChicago, Illinois

2.0

Bait and switch- find anywhere else to stay