Nadiasa
10.0فندق رائع أنصح فيه
Liked mostالفندق موقعه ممتاز و يطل على النهر يبعد 10 د من المدينة القديمة ، الفطور رائع ومتنوع واشكرهم على الابقريد اللي سوو لنا Great location with a beautiful river view. The breakfast was excellent, with a wide variety of options. There is a restaurant in the rooftop The hotel is also conveniently located, just a 10 minutes walk from the Old Town. I also highly appreciate the complimentary room upgrade they kindly provided for us. It was a lovely touch and made our stay even more enjoyable.
Could improveبس عند ملاحظة على خدمة الغرف انهم يطفشون من الطلبات و كان الجو حر فلازم نتسبح مرتين باليوم وبالليل خدمة لغرف يطولون إلى ما يردون علينا او ما يردون فكنا نطلب فوط زيادة الصباح عشان نستعلمها بالليل واخر يوم طلبنا فوط وما رضى يجيب لنا بحجة انهم جابوا لنا كثير فوط !!! وان إذا نبي شي نكلم مديرهم وطبعا كلمنا مديرهم وكان متفهم ومتعاون جدا واعتذر منا وأقدر له هذا الشي My only concern was with the room service staff. They seemed bothered by our requests, and on our last day, they refused to bring us additional towels, saying that we had already been provided with enough. They even told us to contact the manager directly if we needed anything else. I reported the issue to the manager, who was extremely professional, understanding, and cooperative. He handled our complaint very well, and I truly appreciated his response.