The Beekman, A Thompson Hotel, by Hyatt

Name: The Beekman, A Thompson Hotel, by Hyatt
Address: 123 Nassau Street, New York, US
Rating: 9.2

9.2

123 Nassau Street · New York, US

Check-in 16:00Check-out 11:00

About this property

Luxurious Accommodations
Indulge in the bespoke rooms and suites at The Beekman, featuring custom beds, marble bathrooms, and elegant decor for a lavish stay.

Architectural Marvel
Marvel at the stunning 9-story atrium with a pyramidal glass ceiling and balconies, adorned with captivating artwork throughout the property.

Culinary Excellence
Savor exquisite dining options at three renowned restaurants, including Temple Court and The Bar Room by Chef Tom Colicchio, and Le Gratin by Chef Daniel Boulud.

Experience luxury and sophistication at The Beekman, a Thompson Hotel. Book now for an unforgettable stay in the heart of New York City.

Photos

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
Pets allowed

Good to know

Please note that if your reservation is pre-paid and nonrefundable, the credit card used to book must be presented at check-in. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform The Beekman, A Thompson Hotel, by Hyatt of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Pets allowed for an extra charge of USD 86.07 per accommodation, per stay. Service animals are welcome, and are exempt from fees. Welcoming dogs only, up to 35 lbs per pet. $250 + Tax cleaning fee subject to management discretion.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Guest reviews

9.2668 reviews

ijeomang

5.0

General experience not worth the room cost

Liked mostOk. Certainly not worth the splurge

Could improveBasic. I’ve gotten better for a fraction of the cost

Alexandralu

9.0

gabrielleo638

10.0

Will come back

Liked mostCame for brunch on a Saturday morning. Delightful experience. Jazz band was captivating. The avocado toast was tasty and their homemade lemonade yo die for

620rhettm

2.0

Average (and below average in some respects) stay

Liked mostAlongside a terrible experience with the apparent on duty manager on a Sunday evening (Anna), inability to get things delivered quickly when requested (and considering my firm uses this hotel often, a request to charge me for a late check out to 1pm - other local hotels don’t do this), dark rooms and overall poor quality of service, I would recommend looking elsewhere for accommodation in downtown New York. My only positive was that the food service was fine at the breakfast; the bar also serve nice cocktails.

willcO5728ZC

4.0

Beautiful hotel, but the service left us unlikely to return

Liked mostThe Beekman is an undeniably beautiful hotel. The atrium is stunning, our room was attractive, comfortable, and very well maintained, and the housekeeping colleague we met on the ninth floor during evening turndown service could not have been kinder. She made sure we were comfortable and had everything we needed, and she was one of the highlights of our one-night stay. Unfortunately, several service interactions brought the overall experience down to three stars. Check-in itself was perfectly pleasant, and the front desk agent was polite and helpful. After checking in, my partner and I stopped at the concierge desk to ask about dining options at the hotel. We were interested in the Jazz Brunch, and the concierge’s first question was, “Are you FHRs?” When I did not understand the abbreviation, he clarified that he meant Fine Hotels + Resorts, the American Express program through which we had booked. He then immediately informed us that our credits could not be used for the Jazz Brunch. That information was useful, but the way “FHR” was used felt less like a booking category and more like a dismissive label. I was still interested in the brunch and asked about the typical cost per person, but he said he had no idea. I also asked about the hotel’s other restaurants because three guests would be joining us later that evening. I wanted to know which venue was more casual and what the general dress expectations were so I could advise them. His response was essentially, “Wear whatever you want.” On paper, he technically addressed most of the questions. What is difficult to capture is the smug, dismissive, and condescending manner in which the answers were delivered. He did not appear rushed, but his tone, pacing, facial expressions, and general demeanor left us feeling as though our questions were beneath him and an annoyance. I walked away without making any reservations and decided I would handle our plans myself. Before I even commented on the interaction, my partner independently said, “Wow, that guy was so condescending.” That confirmed that it was not simply my interpretation. We later had lunch in the bar area. We ordered two drinks, a starter dip, and two entrees. The starter never arrived, and we did not see our server again until we were about halfway through our meals, at which point we asked that it be removed from the bill. The food was fine, but after those experiences we decided not to risk bringing our guests back to the hotel for dinner and met them elsewhere instead. The following morning, our welcome letter stated very specifically that our breakfast allowance could only be used in The Bar Room. We went to the atrium area, but the signage we saw said Temple Court, so I walked to the concierge desk and politely asked a different concierge to direct me to The Bar Room. He looked at me with what came across as an amused, smug expression, paused for several seconds, and then said, “You just walked through it to get here.” I tried to laugh it off and explained that the signs I had seen said Temple Court. He responded sharply that Temple Court was the dining area attached to The Bar Room. Once again, as soon as we stepped away, my partner remarked on how condescending the interaction had been. It was especially disappointing to encounter essentially the same attitude from two different concierge employees on two consecutive days. Breakfast itself was fine, and the bacon was especially good. Our server was pleasant, although it was difficult to get anyone’s attention when we needed cream, sugar, or condiments, and those items took roughly five to ten minutes to arrive after we requested them. The building and guest room are genuinely beautiful, and several employees were very kind. However, the concierge interactions were among the most uncomfortable service experiences I have had in recent memory. Asking ordinary questions about a hotel’s restaurants should not leave guests feeling embarrassed, belittled, or as though they are wasting someone’s time. I loved the aesthetics of The Beekman, but based on the service we experienced, I do not expect that we would return.

Wittiertw

6.0

jacobbQ4841ZO

10.0

Fantastic historic and boutique hotel, modernized beautifully and made amazing with a universally incredible staff.

Liked mostFantastic boutique hotel, situatied in a historic but very well maintained and updated building. You get all the charm and character, but things like the elevator, the water pressure, and internet actually work really well. What makes this not a good note but a GREAT hotel is the incredible staff, from check in to housekeeping to doormen. If you stay in NYC often you know that proactive, hospitable, and friendly staff are not always the norm--here, they are the standard everywhere, no matter where you go or look, and it makes a striking difference.

TerryK16New York City, New York

10.0

Classic New York City hotel with great service and modern convenience

Liked mostThis is a wonderful traditional New York City hotel with timeless charm and period ambiance. It beautifully combines old-world elegance with modern comforts. The staff are cheerful, professional, and always eager to help. Located in the heart of the Financial District, the hotel offers convenient access to public transportation, making it easy to explore the rest of the city. I would be delighted to return on my next visit to New York City.

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Guest reviews

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willcO5728ZC

4.0

Beautiful hotel, but the service left us unlikely to return