The Capitol Kempinski Hotel Singapore

Name: The Capitol Kempinski Hotel Singapore
Address: 15 Stamford Road, Singapore, SG
Rating: 9.4

9.4

15 Stamford Road · Singapore, SG

Check-in 15:00–00:00Check-out 12:00Free public parking is possible on site (reservation is not needed).

About this property

Luxurious Accommodations in the Heart of Singapore

Prime Location: Situated in Singapore's civic district, The Capitol Kempinski Hotel offers easy access to major attractions like Raffles City Shopping Mall and City Hall MRT Station.

Top-Notch Amenities: From the outdoor saltwater swimming pool to the fitness centre, guests can relax and rejuvenate during their stay. The buffet breakfast is a perfect start to the day.

Convenience at Your Fingertips: With direct access to Capitol Theatre and services like currency exchange and concierge assistance, your comfort and needs are well taken care of at The Capitol Kempinski Hotel Singapore.

Book now for an unforgettable stay in the heart of Singapore!

Photos

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator

Good to know

Advance reservations are required for Breakfast, Saltwater Relaxation Pool and Fitness Center.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Children and extra bed policy: Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. People 6 years old and over stay for S$ 59.95 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets: Pets are not allowed.
Parking: Free public parking is possible on site (reservation is not needed).
Internet: WiFi is available in the hotel rooms and is free of charge.
Groups: When booking more than 5 rooms, different policies and additional supplements may apply.

Guest reviews

9.41,961 reviews

NatC33Melbourne, Victoria

10.0

Old world luxury feel and good location

Liked mostOnly stayed 1 night but this hotel Exceeded our expectations with great service, luxury room and delicious breakfast. The check in was smooth and welcoming, the room was very comfortable. Location is good. We had a few drinks in the bar which was really good. Boutique feeling hotel with old world luxury. It is on the higher price, but felt it was justified. Pool is small but that wasn’t important for our stay. Would stay again

Nataliaru

9.0

Cindygb

8.0

Zhenhk

6.0

888siddharths

4.0

Poor stay, dirty rooms and bad service

Liked mostI booked the Kempinski Singapore for my wife's birthday, drawn in by great experiences at other properties under the brand. Unfortunately, this stay fell well short of expectations. Trouble started before we even arrived. I'd called a month ahead to arrange early check-in under my GHA Titanium membership, which was confirmed at the time. A follow-up call closer to the trip walked that back, with staff claiming it was "subject to availability" and that this was mentioned in my confirmation email — it wasn't. On that same call, I asked to be connected to the concierge for dinner reservations and was told they'd call back shortly. That callback never came — not until five hours later, and only after I'd sent an email expressing my frustration. By then I'd made all the reservations myself. To their credit, Front Desk Manager Jocelyn stepped in, apologized sincerely, and personally assured me she'd take care of the rest of our stay. Check-in itself went smoothly, and she followed up in person to apologize again. But the service issues continued. The room's drawers were dirty inside — not a dealbreaker on its own, but a sign of things to come. A simple request for extra towels took 40 minutes. Room service arrived incomplete. The low point came when we returned at 2 AM with friends to find our room hadn't been turned down, despite my explicit request at 7 PM genuinely embarrassing in front of guests. I raised this with the Assistant GM, who was apologetic and offered a free dinner or airport transfer as compensation. I declined both and mentioned I'd be following up with GHA directly, at which point she offered a 20% discount as a goodwill gesture. I accepted just to move on, though frankly I don't think we should have been charged in full for a stay like this. The final straw was trying to cast a movie to the TV via Chromecast for a quiet night in it didn't work, front desk staff couldn't fix it either, and we only learned the next day that the hotel's server had been down the entire time. For $600–700 a night, this level of service simply doesn't hold up. Beautiful property, but the execution on guest experience needs serious work.

Mayankau

8.0

Mildredsg

10.0

Very comfortable stay

Liked mostRoom is very comfortable

Could improveNil

Suleymantr

7.0

Liked mostGenerally good, location is central.

Could improveInternet was very weak.

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Guest reviews

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The Capitol Kempinski Hotel Singapore

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888siddharths

4.0

Poor stay, dirty rooms and bad service