smretid
4.0Restaurant and bar staff need better training
Liked mostWe have stayed at many Four seasons including Maui, Hawaii and Fort Lauderdale during peak season and absolutely love the Four Seasons. Not the first time staying at a 5 star resort and know the experience and what to expect. However, at the Four Seasons Bahamas the restaurant/ bar staff need to be trained better. Our first day there our room was not ready till 5 PM. Which is fine delays happen and we get that you are trying to accommodate late check outs. In fact we had to check with the reception desk whether the room is ready. Room was ultimately ready close to 6pm. We were starving and as we also had our two kids with us and needed some space to sit so we went to the Martini bar to enjoy a quick bite. As we sat down and asked for the menu, the waitress is like we dont serve food right now and only after 5pm. The time was 5:02. If the waitress is so quick to respond and basically tell us to buzz off then check the time first on her end. Well we got the menus and thought this was only first day hiccup and moved on. As the property is absolutely gorgeous. The next day for breakfast there was a wait when there were plenty of tables opened. Which is still fine happy to wait. After waiting 15 minutes, we asked the hostess if our table was ready because well plenty of them as I could see were opened. She is like no we will have to wait for the table to get the tables cleaned first and then I can seat you. Ok!! Eventually, our hostess seated us on absolutely wet chairs, it had rained last night and their staff didn’t even check the wet chairs for guests to sit on!!!!!The chairs are not visually wet, it’s those cane/weaved chairs that will make your clothes get wet the longer you sit on it and you don’t feel that they are wet when you sit on it. Both my husband and my shorts were absolutely wet. I made a mental note now that each time to sit on the chairs to make sure it feels completely dry! That night it was Tuesday and so I made reservations through your concierge on the chat service at the Italian restaurant for 8pm! This restaurant is only open on Monday and Tuesday. When we arrived at 8, the hostess was like “we don’t have any reservations under your name and I have 14 guests coming in so won’t be able to accommodate.” When I showed her the chat conversation between myself And Voniya (concierge) she decided to investigate and then she accommodated us. So like if I had not shown the proof we would have been kicked out. The miscommunication was just appalling. If this was 3 tier hotel I don’t expect that much. Whatever I move on. But, when you are spending $15k for Four Seasons there should be a level of professionalism that I do expect. The first instinct of the staff is to say “No” or “we are so busy” and no smile anywhere. Oh my god it’s like basic human acknowledgment. The property is however absolutely beautiful and the ocean.