The Reef Playacar Beach Resort & Spa

Name: The Reef Playacar Beach Resort & Spa
Address: Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Rating: 7.8

7.8

Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710 · Playa del Carmen, MX

Check-in 15:00–anytimeCheck-out 12:00

About this property

Full-Service Spa and Recreational Amenities
Indulge in massages and facials at the spa, relax at the private beach, or take a dip in the outdoor pool. Stay fit at the fitness center for a balanced getaway.

All-Inclusive Dining and Entertainment
Enjoy meals and drinks at multiple dining establishments and bars. Relish a cocktail at the beach bar or poolside bar. Entertainment options are endless with onsite dining and bar choices.

Convenient Features and Event Spaces
Keep connected with free Wi-Fi, utilize the business center, or host events in the expansive conference spaces available. Benefit from amenities such as dry cleaning, 24-hour front desk services, and free self-parking.

To experience the epitome of relaxation and luxury, book your stay at The Reef Playacar Beach Resort & Spa now!

Photos

Amenities

Fitness facilities
Supervised childcare/activities
ATM/banking
Gift shops or newsstand
Shopping on site
Conference space
Golfing nearby
Hiking/biking trails nearby
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
On private beach
Skydiving nearby

Good to know

<ul> <li>Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. </li><li>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </li><li>No pets and no service animals are allowed at this property. </li> </ul> A deposit may be required at the property.

Children and extra beds: No cribs (infant beds) available
Pets: Pets not allowed Service animals not allowed
Covid: Onsite COVID-19 testing (PCR) is available Onsite COVID-19 testing (Antigen) is available
Guest type: Essential workers only - NO
Accessibility: No elevators
General: Professional property host/manager

Guest reviews

7.8178 reviews

Antonia

8.0

Liked mostSwim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!

Garrett

4.0

Liked mostI’m not one to leave reviews, but I feel like it could benefit here extremely well.. My second time to Cancun. First was an absolute blast, figured this would be a similar experience. Restaurant was ALWAYS “full” even when I tried to make a reservation at 10am… Couldn’t make a reservation for the following day, had to be the day of. If using the A/C you’re light in your bathroom will leak. Yes. The bulb will drip water. Inside my room was EXCESSIVELY loud… Unbelievably. The room next door was SCREAMING at each other at all hours of the night. However most of the staff were incredible, housekeeping, bartenders. Would I recommend it? No.. Would I come back? Most likely not.. 4/10.

Paul

10.0

Liked mostVery clean room a

Sergio

6.0

Liked mostEco hotel, nature around the rooms. In my opinion, not good food, buffet flavor average, not much variety. Sadly, not the same teeatment for hispanic guests than others..

Josephine

6.0

Liked mostWe found bed bug in our room. During the power outage, the property should provide emergency light or generator. And the cook should wear a cap at work especially during the power outage, the cook was sweating. She is using her clothes to wipe. So gross.

Oyuky

8.0

Liked mostLoved the hotel it was beautiful and so peaceful. The rooms were very clean. What I did not like about this hotel was the attitude of the staff, for example we asked the gentleman at bar in the lobby for 2 foam cups and spoons for our kids cereal, the face he made us left us speechless, made us feel so uncomfortable. Never the less we didn't do all inclusive because we weren't gonna be in the hotel so for us everything being clean and beautiful was worth it.

MARIDETH

10.0

Liked mostStaff are nice. Comfortable.

Lindsay

4.0

Liked mostNone of the proper staff were on the same page on what the rules and regulations were for all inclusive. We sold a gold bracelet to go to another Sister resort and use their pools and restaurants, but we’re not informed that a shuttle would be longer than we originally told 30 minutes we were told 10. and also made multiple stops. They also neglected to tell us that we would need to make reservations before 4 PM and couldn’t make them prior to the day of. Had to go to the front desk to make these reservations as well we also were not informed that shuttles stopped certain days early and other days ended at 10 PM. We paid 250 per person to be able to use the other resort but due to this lack of information we’re not able to use it at one time. All minor things, but made our time at this resort disappointing because nothing was disclosed at the time of check-in then when we tried to make reservations, we were told one thing and then the next day found out that the actual protocol was something different. Upon finally being able to arrive at the Sister resort, we were found that there’s actually one pool because the resort was still under construction. They also allowed vendors to come on the property. We were continuously haggle to buy things on repeated day daily, which made enjoying the pool or sitting oceanfront unpleasant. Overall, I thought it was beautiful. The food was what was expected for a all-inclusive buffet style. Has a lot of potential but overall disappointed

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Guest reviews

The Reef Playacar Beach Resort & Spa

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