nb321521London, England
10.0Excellent service
Liked mostI was unsure about staying here as the outside of the building looks a little dated, but it's decorated very nicely inside. The lifts work really smoothly for a big hotel. Huge rooms rooms, that are very clean, with a big rainfall shower and nice Diptyque toiletries. Only negative of the room is the small balcony with one chair, but not a big deal. Breakfast is fantastic - incredible selection and service. It's like dining at a Michelin star restaurant at times. Staff like Dila are great. Proper coffee, on a La Marzocco machine, and eggs to order, smoothies, homemade pastries, granola, fruit etc. Dinner is OK - not bad, but not amazing. Free water and soft Kids areas is a nice addition, plus they put a tent in room for kids and there's also movie nights. Staff like Lubna are great in the kids club. Outdoor pool areas could do with a refresh, but lots of pools and waterfall is a nice touch. Indoor pool is fantastic. Spa area is seriously lux. Overall a great experience: luxury rooms, superb service and excellent breakfast.