KeithLinCharlotteCharlotte, North Carolina
10.0Book it!
Liked mostWe were in need of a hotel for a hotel in Hong Kong and I noted that Upper House was featured at number 10 on the list of ‘The World’s 50 Best Hotels’. Having lived in Hong Kong and stayed at many of its wonderful hotels over the years, I thought it was time to try something new. My expectations were high and I am happy to say those expectations were more than met. We loved the Upper House from the minute we stepped out of the car at 10pm, were surrounded by staff and then whisked up to our room for check in. Within minutes, we were the 41st floor, sitting on the sofa of our ‘Upper Suite’. The Upper Suite was gorgeous and the views were wonderful. The bathroom of the Upper Suite is amazing, but the showstopper here is the service and attention to detail. Allow me to explain... Following my booking, the guest services team reached out to ask about the purpose of our trip. I explained that my friend and I had been traveling through Asia and that this was the last stop before heading home. I also mentioned that my friend was turning 60 in a matter of days. So, fast forward… when we opened the door to our suite, we were immediately greeted with birthday balloons and streamers. 10 minutes later… a cake and champagne arrived. Needless to say, this was an incredibly kind gesture and very well appreciated. Over our three day stay, staff were quick to recognize us and mention a ‘happy birthday’ to my friend. I have had hotels do nice things in the past, but this went straight to the top of the list. Back to the room, it was very comfortable. The Upper Suite has a separate living area with dining table and mini bar as well as a large bedroom, wardrobe and bathroom. While entire suite is beautiful, the standout feature is the bathroom, which features large picture windows and a stand alone tub. Simply beautiful. The shower has both a rain head and a hand held shower with strong water pressure - I loved taking a shower here! Add in the soft towels, robes and Bamford toiletries and the package is complete. Finally, the bed, down pillows, down comforter and soft sheets were all great and felt like home. Upper House says that they want a residential feel to their hotels. From my perspective, the rooms are spacious and beautiful and they have easily achieved that. In addition, the Upper House has a great location with easy access to the best of Hong Kong’s shopping, restaurants and transportation - walking into Central is a breeze. But from my perspective, what really sets the Upper House apart is its superb staff and attention to detail. After this, I truly can’t imagine staying anywhere else in HK.