Waldorf Astoria Riviera Maya

Name: Waldorf Astoria Riviera Maya
Address: Carr Federal Libre 307 Cancun-Tulum, Cancún, MX
Rating: 9.8

9.8

Carr Federal Libre 307 Cancun-Tulum · Cancún, MX

Check-in 15:00Check-out 12:00No parking available.

About this property

Luxurious 5-Star Accommodation
Waldorf Astoria Cancun offers a lavish stay just 14 km from Cancun Underwater Museum. Indulge in the ultimate comfort with rooms featuring sea views, flat-screen TVs, and elegant bathrooms.

Fine Dining and Entertainment
Savor exquisite meals at the on-site restaurant offering a variety of culinary delights. Enjoy drinks at the bar or unwind with room service. The hotel also boasts entertainment staff to ensure a lively atmosphere.

Convenience and Comfort
With a 24-hour front desk, free WiFi, and amenities like a coffee machine in every room, Waldorf Astoria Cancun prioritizes your convenience. Safety deposit boxes and daily breakfast options add to the comfort of your stay.

Experience luxury and convenience at Waldorf Astoria Cancun. Book your stay now for an unforgettable getaway.

Photos

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Garden

Good to know

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Children and extra bed policy: Children of any age are allowed. Children up to and including 17 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
Pets: Pets are allowed on request. Charges may be applicable.
Parking: No parking available.
Internet: WiFi is available in public areas and is free of charge.
Groups: When booking more than 9 rooms, different policies and additional supplements may apply.

Guest reviews

9.8216 reviews

571justinaDenver, North Carolina

4.0

Gone down hill

Liked mostThis is our third year staying at the Waldorf. This year they introduced an all inclusive scheme. It’s not going well. We were woken up with our room full of cigarette smoke. Another night drunk party people woke us by screaming and loud music at 1am. My wife’s birthday dinner at Malepque was ruined by the same group yelling and screaming in the restaurant. It’s sad but this is our last year coming here. I wouldn’t recommend if you’re looking for a quiet place to vacation in luxury. It’s turned into a cruise ship atmosphere

shanepN5430HUDallas, Texas

10.0

Amazing Visit!

Liked mostImpeccable Service! Mayra was very helpful planning fun trips to Isla Mujeres and Xplor Park!

frankies947

10.0

Amazing staff members

Liked mostAll of the staff members were extremely kind to my whole family and make the experience unforgettable. Some staff members that stood out to my family was Samuel at the restaurant malpeque, Samuel always had a smile on his face and his service was out of the world. Another member who was very helpful was Adrian at Chaya, throughout all the meals Adrian was quick with his service and from the moment we were seated he changed my families experience. Lastly one more member who stood out on our trip was Javier by the pool. Javier was extremely kind to my family and always made sure we were satisfied. Overall the trip was amazing but these individuals were what made the experience.

tommy_rfArlington, Virginia

10.0

Amazing location and views

Liked mostPerfect location for a vacation in Cancun - away from the noisy hotel zone yet close enough to most things to do! Resort itself is amazing - higher floor oceanfront suites have really nice view of the sunrise and the ocean in general. Staff were all super nice. Thanks to Brie for helping us with reservations and activities.

Navigate32782352464

10.0

Fun Activities with Esperanza & Cinthia

Liked mostEsperanza and Cinthia were so amazing with their creative art activities. They taught up to paint canvas tote bags, braid traditional bracelets, and craft/paint handmade paper animals. They were warm and welcoming as they hosted outdoor art events by the pool and ocean side.

TalKen

10.0

Excellent Stay - Beautiful hotel with top notch service

Liked mostHotel is spectacular, beautiful and most of all service is impeccable at every part of the hotel. If you are looking for a spot in the riviera maya and looking for a luxurious and classic hotel with most attentive staff this is a property not to be missed. From the moment we arrived, one of the concierge/guest service representative Elena explained everything and whisked us up to the room. Elena walked us through the hotel facility highlighting restaurant options, spa, store, etc. It was unexpected to get such direct and intimate welcome from the front-desk/concierge staff, spending all this time with you one-on-one. Hotel room was luxurious, beautifully designed and met every need. Daily cleaning replenishes everything and makes the room incredibly welcoming back as if you just walked in for the very first time. Nightly turn-down service not missed and beautiful notes from Kayme. We were upgraded to a suite on the top floor which was amazing. Food was excellent everywhere; breakfast options are extensive. We had breakfast and lunches at Chaya and dinners at JA’Os. Servers were excellent and extremely attentive, nothing was missed and food fresh and beautifully presented. I used the spa to get hair done in last minute, day before called to make arrangement as I was attending a wedding in Cancun. No problem. In addition, in last minute the hotel addressed a dress that needed professional steaming. Usually the hotel requires 4 hrs notice but we arrived in late afternoon and within less than 2 hrs the dress was brought up back to my room. Location - The hotel is in a location which was ideal for us. Outside the cancun hotel zone, but not too far, only ~ 20 minutes drive from airport or down-town cancun. You are also 15-20 minutes drive from Puerto Morelos, lovely Mexican town and only 45 minutes drive from Playa Del-Carmen, a larger town. We went to both towns for lunch and enjoyed, highly recommend. Not to forget the car valet/bell men service. From the moment we arrived and throughout our stay provided excellent service. Our rental car was always immediately made available with cold water bottles and helpful providing direction reassuring where we were heading. Night before our departure, proactively asked when to get our luggage, and right on punctual the following day knock on door to pick up the luggage. And before we drive away, having us look over all the luggage/bags to be sure nothing missed. I really appreciate those extra touches, because we have forgotten luggage before and this sets them apart. We only stayed for 4 nights as we came to Cancun for a wedding, which made it necessary for us to stay in Cancun at another hotel the 1st 3 days. I would of wished we had more time at the Waldorf, as it was just so peaceful and beautiful and at a different category of hotel. I recommend a full week’s stay to truly enjoy. In summary, this is one of those places where the staff goes above and beyond, all of them, and exceeded all our expectations and more. We recognize the hard work involved and are thankful. I’d like to recognize the following, likely missing some, so apologize: Antonio & Manuel - car valet and bell men Breakfast/Lunch- Benjamin, Miguel, and Javier Front-Desk/Concierge – Elena and Brizeida, Dafne and many others. Housekeeping - Kayme Roa

Jessicaus

10.0

Excellent

Liked mostStaff couldn't be more helpful. Great amenities.

Could improveSargassum - not your fault!

S1445DHmariak

10.0

Courteous stuff and beautiful hotel

Liked mostI absolutely loved staying at Waldorf Astoria RM: it felt like heaven. There isn’t enough words to describe how beautiful and pristine the property is. More importantly everyone from the staff was welcoming and beyond thoughtful. I was especially thankful for Ale, Cinthia and Esperanza who are in charge of healthy corner where they hold activities for kids and adults. It was a perfect place to connect with other guest and for kids to make friends. That was a place my family felt the most home away from home :)

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Guest reviews

Waldorf Astoria Riviera Maya

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TalKen

10.0

Excellent Stay - Beautiful hotel with top notch service