Carlton Hotel Bangkok Sukhumvit

Name: Carlton Hotel Bangkok Sukhumvit
Address: Carlton Hotel Bangkok Sukhumvit, 491 Sukhumvit Rd. Klongtoey Nua, Wattana, Bangkok, TH
Rating: 0

0.0

Carlton Hotel Bangkok Sukhumvit, 491 Sukhumvit Rd. Klongtoey Nua, Wattana · Bangkok, TH

Check-in 14:00Check-out 12:00

About this property

Luxurious Accommodation with City Views
Set in the heart of Bangkok, just steps away from the renowned Emporium Shopping Mall, Carlton Hotel Bangkok Sukhumvit offers a 5-star experience like no other. Enjoy stunning city views from every room, along with top-notch amenities including an outdoor pool, fitness centre, and a relaxing terrace.

Exceptional Dining Experience
Indulge in a culinary journey at our hotel with a variety of dining options. From Cantonese delicacies to French delights and Malaysian flavors, our restaurant caters to every palate. Don't miss the chance to savor our daily breakfast buffet with a selection of international cuisines to start your day right.

Unmatched Convenience and Services
Experience unparalleled hospitality with 24-hour front desk service, airport transfers, a kids' club, and complimentary WiFi throughout the property. Relax in the sauna, stay active in the fitness centre, or simply unwind in the comfort of your well-equipped room. Book your stay at Carlton Hotel Bangkok Sukhumvit for a truly unforgettable experience.

Photos

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms

Good to know

We do not accept third party credit card. All rooms are nonsmoking rooms. The hotel provides outdoor smoking designated areas for guests who wish to smoke. Smoking in hotel’s building is strictly prohibited, any room found to have been smoked in is subject to a cleaning fees of no less than THB 5,000. Smoking cannabis is strictly prohibited anywhere within the hotel premises. Please note that Carlton Club Lounge benefits include a complimentary daily buffet breakfast at Plate Restaurant from 6:00 am to 10:30 am, complimentary nonalcoholic beverages throughout the day, and pre-dinner beverages with canapés from 6:00 pm to 8:00 pm (last order 7:45 pm). Alcohol is not served to guests under 20 years of age or to intoxicated guests. Please note that a complimentary meeting room is available for 2 hours per stay, subject to availability. Non-Club guests will be charged THB 1,000++ per person per day (plus 10% service charge and 7% government tax). Please note that in-room benefits include two complimentary laundry items per day (excluding dry cleaning and express service), late check-out until 3:00 pm (subject to availability), complimentary local calls within Bangkok, and high-speed internet access. Please note that the Carlton Club Lounge dress code is business/smart casual, and children under 15 years must be accompanied by an adult. Food and beverages must be consumed only within the lounge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Guest reviews

0.07,005 reviews

yuvalil

10.0

Liked mostמקום מושלם, ללא ספק חוזרת שוב!!

Thomasde

10.0

Liked mostSehr sauberes Hotel. Schöner Pool.

marcoit

1.0

Unacceptable experience for a 5-star hotel

Liked mostLa posizione

Could improveUnfortunately, our experience at this hotel was extremely disappointing. When we arrived, I was feeling unwell after the flight and taxi journey. We asked whether it would be possible to access our room around two hours before the official check-in time, simply because I needed to lie down. Instead, we were offered a downgrade to a lower-category room and, inexplicably, asked to pay an additional charge for it. Given how I was feeling, I paid because I did not have the energy to argue and just needed somewhere to rest. However, the worst part of our stay was the hotel's laundry service. We entrusted our clothes to the hotel laundry and they came back completely ruined. What made the situation even more unacceptable was the hotel's response when we complained: we were essentially told that there was no proof that the clothes had not already been damaged before we handed them over. I find this response astonishing, particularly from a hotel presenting itself as a 5-star property. If a guest entrusts their clothes to an internal hotel service, the minimum expectation is that the hotel takes responsibility when something clearly goes wrong, rather than suggesting that the items might already have been ruined. Mistakes can happen in any hotel. What distinguishes a 5-star property is how those mistakes are handled. In our case, both the handling of our arrival and, above all, the response to the damage caused by the laundry service fell far below what I would consider acceptable. A deeply disappointing experience and certainly not the level of service I would expect from a 5-star hotel.

Eranil

10.0

Liked mostThe best.

MANUELAfr

8.0

Haode

10.0

Tomgb

10.0

marcoit

1.0

Esperienza pessi.a

Liked mostLe camere sono molto belle

Could improveEsperienza estremamente deludente, soprattutto considerando che si tratta di un hotel a 5 stelle. Al mio arrivo stavo molto male a causa del viaggio in aereo e del successivo trasferimento in taxi. Ho quindi chiesto semplicemente la possibilità di entrare in camera circa due ore prima del normale orario di check-in. La soluzione che mi è stata proposta è stata assurda: un downgrade della tipologia di camera accompagnato da un pagamento aggiuntivo. Ho accettato e pagato solamente perché in quel momento non stavo bene e avevo bisogno di andare in camera senza mettermi a discutere. Ma l'episodio più grave riguarda il servizio di lavanderia interno dell'hotel. Ho affidato loro alcuni vestiti e mi sono stati restituiti completamente rovinati. Quando ho segnalato immediatamente il problema, invece di assumersi la responsabilità o cercare una soluzione, mi è stato risposto che non avevano alcuna prova che i vestiti non fossero già rovinati prima di essere consegnati alla lavanderia. Una risposta che trovo francamente inaccettabile. Seguendo questa logica, un cliente dovrebbe fotografare ogni singolo capo prima di consegnarlo alla lavanderia dell'hotel per poter dimostrare successivamente in che condizioni si trovava. Gli inconvenienti possono capitare in qualsiasi struttura. Quello che distingue un hotel a 5 stelle dovrebbe essere il modo in cui vengono gestiti quando accadono. In questo caso, purtroppo, sia la gestione del mio arrivo sia soprattutto quella dei vestiti danneggiati sono state ben lontane dal livello di servizio che ci si aspetterebbe da una struttura di questa categoria. Esperienza pessima e servizio decisamente non all'altezza delle aspettative.

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