A Truly Exceptional 10-Day Family Stay at Kimpton Shinjuku Tokyo
Liked mostOur nine-night stay at Kimpton Shinjuku Tokyo in July was exceptional from beginning to end. We traveled as a family with our seven-year-old son, and from the moment our car pulled up to the hotel, we were welcomed with genuine warmth and treated like royalty, but always in that wonderfully friendly, approachable, and distinctly Kimpton way.
What impressed us most was the team. Throughout our entire stay, we were greeted with smiles, kindness, and a sincere willingness to help. Saying that the team was attentive would be an understatement. They genuinely wanted to make our experience easier, more comfortable, and more memorable.
The attention given to our son was especially meaningful. Every time we entered or left the hotel, the team made a point of speaking with him and asking about his day. Over the course of our stay, he became so comfortable with everyone that he would walk directly to the front desk to tell the team where we had been and what he had done that day. Those interactions were never forced or transactional. They were natural, warm, and heartfelt. As parents, seeing our child feel so welcomed made the hotel feel less like a place we were staying and more like our home in Tokyo.
We also appreciated the thoughtful welcome amenity prepared for our son. It was charming, age-appropriate, and another example of how the hotel understands that younger travelers are guests too.
The design of Kimpton Shinjuku Tokyo is outstanding. The décor is stylish, creative, and perfectly suited to a luxury lifestyle hotel. Every area felt thoughtfully designed, well maintained, and cared for. There is personality throughout the property, yet it remains comfortable and inviting rather than overly formal.
Our room was equally impressive. The technology, functionality, and ease of getting things done exceeded what we typically expect from a hotel room. Everything was intuitive and convenient. Earplugs were thoughtfully provided, but we never needed them. Despite being in the heart of one of Tokyo’s busiest districts, we were never disturbed by outside noise. The windows did an excellent job of keeping the room peaceful and quiet.
The location was perfect for our family. We were within walking distance of a major park, numerous restaurants, shopping, entertainment, and the famous Shinjuku Station. From there, we could travel to virtually any part of Tokyo with ease. Even our journey to Tokyo Disney was straightforward and manageable. The location gave us the energy and convenience of Shinjuku while still providing a comfortable retreat at the end of each day.
The hotel’s food and beverage offerings were another major highlight. The restaurant served excellent food, and breakfast was truly beyond five-star service. The breakfast team was among the friendliest and most welcoming we encountered anywhere during our travels. They remembered us, engaged with our son, and consistently started our mornings on a positive note.
The café on the lobby level was also a wonderful convenience. After returning from a day of exploring Tokyo, it was the perfect place to enjoy a coffee drink and a delicious treat before heading back to our room. It added another comfortable and social element to the hotel experience.
After 10 days, we were genuinely sad to leave. There was still much more of Japan for us to explore, but Kimpton Shinjuku Tokyo had become a place we looked forward to returning to each evening.
I cannot recommend this hotel highly enough. Strong leadership is clearly present throughout the property. It is reflected in the cleanliness, attention to detail, consistency of service, and, most importantly, the positive attitude of a team that genuinely enjoys helping its guests.
Luxury can be found in beautiful rooms and impressive surroundings, but true hospitality is found in how a hotel makes people feel. Kimpton Shinjuku Tokyo made our entire family feel recognized, welcomed, and cared for.
Bill Kimpton would be very proud of this hotel and the remarkable team representing his legacy in Tokyo. We look forward to returning.
Amazing
Liked mostEverything was amazing, rooms, atmosphere, location, breakfast, but mostly the service is what stood out. 100/10
V2439VSsuzannebLos Angeles, California
10.0Wonderful stay, great location
Liked mostIdeally located hotel in quieter area but only 5 minute walk to an entrance to Shinjuku Station, best station to connect anywhere in Tokyo. Hotel is lovely, with a calm, serene atmosphere to come back to after a bustling day in Tokyo. Rooms are beautifully appointed and spacious, by Tokyo standards, with views across the city. Food was excellent and we particularly enjoyed our afternoon tea.
It was an emergency booking because our flight was cancelled, the staff were awesome
Liked mostService was great.
Staff were kind and understanding
Room was clean and met expectations
Could improveNothing
An Unforgettable Experience – The Highlight of Our Trip to Japan!
Liked mostWe recently spent three weeks traveling through Japan, staying in several different hotels, and this was, without a doubt, our best stay. From start to finish, everything felt truly luxurious.
The room was beautiful, featuring a great design and an exceptionally high standard of cleanliness. We also absolutely loved the toiletries—the scent of the wash gel, shampoo, and body lotion was amazing!
What really sets this hotel apart, however, is the staff. They were professional, incredibly friendly, and so considerate throughout our entire stay. They went above and beyond for us, preparing lovely little surprises for our anniversary and birthdays. They were also incredibly helpful with a personal issue we had regarding lost and found items at a previous hotel; they took care of us so well, and we truly appreciated their support.
The "social hour" is such a cute and welcoming idea, and the hotel’s location is perfect for those who enjoy shopping and nightlife.
We felt so well looked after during our time here. Thank you so much for making our stay so special—we cannot recommend this hotel enough!