Shangri-La Tokyo

Name: Shangri-La Tokyo
Address: Chiyoda-ku, Marunouchi Trust Tower Main, 1-8-3 Marunouchi,, Tokyo, JP
Rating: 9.4

9.4

Chiyoda-ku, Marunouchi Trust Tower Main, 1-8-3 Marunouchi, · Tokyo, JP

Check-in 15:00–00:00Check-out 12:00Public parking is possible on site (reservation is not needed) and costs JPY 4500 per day.

About this property

Luxurious Accommodation with Spectacular Views

The Shangri-La Tokyo offers a prime location next to JR Tokyo Station, boasting elegant rooms with stunning views of the Imperial Palace, Tokyo Sky Tree, and Mount Fuji. Enjoy top-notch amenities including a 20-meter indoor pool, CHI spa, and exclusive Horizon Club lounge access.

Convenient Transportation and Exceptional Service

With easy access to major subway stations and airports, the hotel ensures a seamless travel experience for guests. Take advantage of the Narita Express Train for airport transfers and enjoy the convenience of staff pick-up from Tokyo Station platforms.

Relaxation and Wellness Facilities

Indulge in rejuvenating spa treatments at CHI, The Spa, or stay active at the 24-hour Health Club with a heated pool and modern gym equipment. Unwind in style and comfort at Shangri-La Tokyo, where luxury meets convenience.

To experience luxury and convenience at its finest, book your stay at Shangri-La Tokyo today.

Photos

Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed

Good to know

Breakfast charge for children is not included in the room rate and will be informed / charged upon check-in, based on the age group of the child. This is not applicable for Club rooms and Suites. Guests who require the free train station escort must provide their train arrival schedules directly to the hotel. Please contact the property directly prior to your stay in order to request an extra bed, as different rates are applied. As of 01 January 2019, the property will be entirely non-smoking. "Children under 4 years old are not allowed in the pool facility. Children of ages 4~11 years old must be accompanied by their parents/guardian at all times when using the pool facilities" Please contact the property in advance of your stay to check the availability of dog-friendly rooms. Additional charges may apply. Please note that the property can only accommodate pets with a maximum weight of 15 kg or less. Rooms can accommodate 2 adults and 2 children (under 12) in existing bedding or 3 adults (2 adults in existing bedding and one adult in a rollaway bed, extra charge applies for the rollway bed and is subject to availability.)An accommodation tax per person, per night is not included in the price and must be paid at the property. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Children and extra bed policy: Children of any age are allowed. Children up to and including 11 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
Pets: Pets are allowed on request. Charges may be applicable.
Parking: Public parking is possible on site (reservation is not needed) and costs JPY 4500 per day.
Internet: WiFi is available in the hotel rooms and is free of charge.

Guest reviews

9.4557 reviews

mrockstarWisconsin

10.0

So nice we booked it twice...

Liked mostWe stayed at the Shangri-La for three nights prior to a cruise. We enjoyed our stay so much that we added a night after our cruise. We utilized the Horizon Club every day for breakfast and went back in the afternoon or evenings for a quick break before going back out to explore. We stayed in a Horizon Club Deluxe room for the first three nights. We opted for a Imperial Garden suite upon our return. We requested the Shangri-La car service from Narita when we arrived. We had many bags for our cruise and we needed a big vehicle. The Shangri-La staff met us after immigration and whisked us to downtown Tokyo. Worry free transportation service after a long flight was an incredible way to start our epic journey. Matthias and his staff did an excellent job. Matthias made sure we were having a great time and answered any questions we had. He was especially attentive to our 14 year old son. He provided insight on all things golf related and even gave a recommendation for a local golf driving range. His staff made sure all our transportation needs were met. I cannot say enough about the service provided by the top notch staff. The location is incredible. Literally seconds from Tokyo Station. We walked to the Imperial Gardens. We had a great walk to shop in Ginza. 15 minute cab ride to the Tokyo Dome to watch the Giants. A very short train/metro ride to Shibuya and Shinjuku. There is also a large mall right next to the hotel. Perfect for when you need that extra suitcase. 5 minute walk to Family Mart for a 14 year old Famichiki run. You can pick up your glasses at JINS with a 5 minute walk. A ten minute walk for your Nippn Made Onitsuka Tigers without any waiting...if they have your size. This isn't a typical "tourist" area but it is a fantastic location with easy access to anywhere. Tokyo station is basically attached to the hotel. Highly recommend.

veronicajensen2020Maui, Hawaii

10.0

5+ stars

Liked mostOur stay at the Shangri-La Tokyo was nothing short of exceptional. This was our third stay at this incredible hotel, and somehow it keeps getting better and better. Returning each time feels less like checking into a hotel and more like coming home. Traveling with four children under the age of six can be challenging, but from the moment we arrived, the entire staff made our family of six feel genuinely welcomed and cared for. They didn't just provide great service—they made us feel like part of the Shangri-La family. The housekeeping team was absolutely incredible. Every day they meticulously cleaned our room, thoughtfully washed and sanitized our baby bottles, and surprised our children with sweet little gifts that made each day feel special. It was clear that every detail was handled with genuine care and pride. Breakfast was another highlight of our stay. The selection was outstanding, with exceptionally fresh fruit, delicious pastries, and high-quality dishes that catered to both adults and young children. It quickly became one of our favorite parts of each morning. The location is also absolutely perfect. Being directly next to Tokyo Station made getting around the city incredibly convenient, whether we were exploring different neighborhoods or taking day trips. Despite being in the heart of Tokyo and so well connected to every form of transportation, the hotel feels like a peaceful sanctuary. After a busy day in the city, returning to the calm, quiet atmosphere of the Shangri-La was something we looked forward to every evening. It truly offers the best of both worlds—unmatched convenience and a sense of tranquility that's hard to find in such a vibrant city. What truly sets Shangri-La Tokyo apart is its people. Every interaction—from the front desk and concierge to the restaurant staff and housekeeping—was warm, attentive, and sincere. They anticipated our needs before we even had to ask, making what could have been a hectic trip with young children feel relaxing and effortless. Their kindness is genuine, and it's the reason we continue to come back year after year. Luxury hotels can offer beautiful rooms and stunning views, but it's rare to find one that combines world-class accommodations with such heartfelt hospitality. Shangri-La Tokyo exceeded every expectation, and without question, it has become one of the finest hotels we've ever experienced. After three wonderful stays, it truly feels like a home away from home. We are already looking forward to our next visit and can't wait to return. We wholeheartedly recommend it to anyone—especially families traveling with young children. This is hospitality at its absolute best.

Serbulenttr

10.0

Sumiatyau

10.0

aramoskyLiverpool, Merseyside, England

8.0

Location, location, location

Liked mostThe location of this hotel is absolutely superb, literally a couple of minutes walk from Tokyo station, rooms are really large, enormous for Tokyo standards, staff are all friendly and polite. The only reason I have not given it 5 stars is because the TV channels are abysmal for English speakers and the breakfast was disappointing. After staying at The Shard, London several times I was surprised at how small the breakfast buffet was, there was really not much choice, the coffee to was mediocre also. Other than that everything was great but with Tokyo being a walking city a nice breakfast is something that one really looks forward to.

Valentinaau

9.0

High-standard hotel close to Tokyo Station

Liked mostLovely hotel in a great location and perfect for access to Tokyo Station. A great option for business trips, but also for family stays

Could improveEverything was lovely. The only point for improvement could be the pool access, as it needs to be booked at reception. Perhaps an app could be introduced to make this process easier.

cheezzooSingapore

10.0

Wow, simply the best!

Liked mostOne of our best stays ever. The staff are really attentive and nice, ever so helpful to our queries, and the room is just immaculate. Spacious, gorgeous views, and an unbeatable location walking distance to several subway lines and next to the main Tokyo station where we can get our souvenirs.

Ruchirin

10.0

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Shangri-La Tokyo

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veronicajensen2020Maui, Hawaii

10.0

5+ stars